LISA WIESE
Fort Worth,TX
Summary
- Initiative-taking manager/student with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional people skills. Capable of quickly memorizing product details and fostering strong customer relationships. Adept at working effectively unsupervised and quickly mastering new skills.
- Critical thinking and problem solver
- Office and Front desk management
- Emotional Intelligence
- Digital literacy
Overview
19
19
years of professional experience
1
1
Certification
Work History
Parts Sales Manager
AutoZone
03.2023 - Current
- Achieved 100% established KPIs for company, regional team and individual performance through teamwork and focus on customers
- Collaborated with upper management to implement continuous improvements and exceeded team goals by 20%
- Partnered with managers to implement operational enhancements for paperwork processing
- Reduced shrinkage 60% by mitigating financial discrepancies, managing inventory, damaged goods, and backorders
- Increased parts sales by 50% by developing and supporting strong relationships with customers, and suppliers.
Customer Service Rep/lead Cashier
Kroger Co
03.2020 - 03.2022
- Contributed to over 50% of repeat customer business by greeting customers entering store with an upbeat cheerful outlook and responded promptly to customer needs
- Counted money in cash drawers at beginning and end of shifts to keep accuracy
- Reduced customer complaints over 75% by helping customers with returns, refunds and resolving transaction issues in a prompt friendly manner
- Built relationships with customers to encourage repeat business which lead to over 50% more loyal customers
- Mentored new employees on cashier duties and best practices, improving overall staff performance by almost 100%
- Streamlined checkout process for increased efficiency and 60% reduced waiting times
- Provided backup support for other departments when needed, displaying versatility within the retail department
- Implemented loss prevention strategies, reducing instances of theft at checkout by 50%.
Cleaning Crew Supervisor
Clean Crew to the Rescue
Fort Worth, Texas
11.2012 - 11.2018
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Paid attention to detail while completing assignments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained courteous and effective working relationships.
Front Desk
Crescent Plaza Hotel
03.2010 - 02.2012
- Managed front desk operations, including check-ins, check-outs, and reduced guest complaints 50% by promptly managing any situation that might have arisen from night shift
- I was able to save the company over $1000's by showing strong diligence while managing sensitive payment transactions and keeping financial records at the front desk
- Raised guest retention by almost 70% by effectively overseeing reservations, cancellations, and special accommodations
- Streamlined hotel operations by aiding in daily tasks, including front desk management, housekeeping, and food services
- Managed 10-20 staff to deliver prompt and courteous guest service at the front desk, housekeeping and maintenance operations
- Enhanced hotel efficiency over 80% by aiding in daily operations, including front desk management and housekeeping coordination
- Customers’ wait times were reduced almost 60% by keeping organized front desk procedures and effective communication between staff members.
Psych Technician
North Texas State Hospital
02.2006 - 02.2010
- Established rapport with diverse populations, adapting communication styles based on individual needs effectively
- Utilized exceptional active listening skills during one-on-one sessions, showing concerns or distress signals among patients promptly
- Managed crisis situations efficiently by using de-escalation techniques to keep 100% safety within the facility calmly
- Maintained strict compliance with HIPAA regulations, ensuring 100% confidentiality and privacy of patients' personal information
- Facilitated smooth transitions between shifts through detailed reporting which lead to 75% improvement on concise handover communications
- Maintained almost 90% safe environment for both patients and staff through diligent observation and crisis intervention techniques
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Education
Bachelor of Science - Business Administration Management Concentration
Strayer University Online
11.2025
Associate of Applied Science - Business Administration Management
Tarrant County College District
05.2019
Skills
- Leadership
- Exceptional customer service
- Effective communication
- Adaptability
Affiliations
Member of the North Central Texas HIV Committee for Tarrant County.
Accomplishments
- Achieved the Extra Miler reward through effectively helping a customer change her battery after my shift
- Supervised a team of 5-20 staff members
- Achieved Honor's by keeping a 4.0 GPA
- Documented and resolved inventory discrepancies which led to finding over $1000 of lost revenue.
Certification
- Food Handler Certification
- Licensed Psychiatric Technician
- Driver's License
- Business I Certification
- Business II Certification
Timeline
Parts Sales Manager
AutoZone
03.2023 - Current
Customer Service Rep/lead Cashier
Kroger Co
03.2020 - 03.2022
Cleaning Crew Supervisor
Clean Crew to the Rescue
11.2012 - 11.2018
Front Desk
Crescent Plaza Hotel
03.2010 - 02.2012
Psych Technician
North Texas State Hospital
02.2006 - 02.2010
Bachelor of Science - Business Administration Management Concentration
Strayer University Online
Associate of Applied Science - Business Administration Management
Tarrant County College District
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