Lisa Wilcox

Work History

Medicaid Specialist

Way[point Legal

Freehold, NJ

10.2022 - Current

Responded timely to inquiries from clients regarding their Medicaid applications or benefits.
Participated in training sessions for new staff members on Medicaid regulations and processes.
Reviewed Medicaid applications for eligibility accuracy and completeness.
Verified income, assets, and other resources in accordance with federal and state regulations.
Researched discrepancies between application information and other sources of data to determine the correct eligibility determination.
Assisted applicants with the completion of their applications when needed.
Provided technical assistance to caseworkers on complex Medicaid cases.
Maintained confidential case records according to established policies and procedures.
Processed renewal forms, changes in household composition, medical coverage or financial status as required by law.
Monitored client compliance with program rules and regulations through regular contact via telephone or mail.
Assisted in the development of new policies and procedures related to Medicaid services.
Evaluated appeals requests submitted by clients who have been denied Medicaid benefits.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Enforced operational compliance with state and federal laws.
Assisted customers by phone and scheduled appointments and treatments.
Used Microsoft office to located, upload and organize documents to compile and verify case information.
Maintained positive working relationship with fellow staff and management.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Explained eligibility details and affordability options to patients with kindness and respect.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Private Nanny

Contracted

Greenwood, DE

01.2016 - 10.2022

Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
Maintained a safe, healthy and nurturing environment for the children in their home.
Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
Assisted with homework, tutoring and school projects as needed.
Took children on outings such as parks, library visits, sports events or educational trips.
Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
Transported the children safely to appointments, social engagements or recreational activities.
Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
Monitored behavior of the children to enforce appropriate conduct standards set by parents.
Provided positive reinforcement through rewards systems for good behavior.
Developed an understanding of each child's individual strengths and weaknesses.
Encouraged developmentally appropriate language skills through conversation and activities.
Planned age-appropriate educational activities designed to promote learning and development.
Responded quickly in emergency situations using sound judgment and problem solving skills.
Participated in professional development activities such as trainings or workshops related to childcare topics.
Administered basic first aid techniques when needed while monitoring health conditions closely.
Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Regulated children's schedules to balance rest, learning and play.
Documented and communicated daily reports outlining each child's daily activities.
Engaged with children on individual basis to build positive, trusting relationships.
Taught reading, arts and crafts and lap play to encourage intellectual development.
Provided direct-care services for children of varying ages.

Home Health Caregiver

Self-employed

Ellington, CT

01.2003 - 01.2016

Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
Monitored patient vital signs and reported changes to physician or nurse.
Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
Administered medications as directed and documented medication administration in accordance with established policies and procedures.
Transported clients to medical appointments or other destinations when necessary.
Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
Encouraged independence among patients by helping them learn self-care skills that can be used independently without assistance from others.
Participated in team meetings regarding patient care planning and implementation activities.
Promoted positive morale among patients by providing emotional support during difficult times.
Responded quickly and appropriately to emergency situations involving assigned patients.
Provided respite care services for family members who need relief from caring for their ill relative.
Helped clients stay happy and healthy by providing mental and emotional support.
Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Documented patient status and reported changes in care needs.

Household Manager

Self-employed

Hartford, CT

01.1995 - 01.2016

Developed and implemented household budgeting strategies to ensure expenses were managed efficiently.
Maintained detailed records of household bills and payments for accounting purposes.
Organized cleaning services for the home to ensure it was kept neat and tidy at all times.
Managed outside vendors including contractors, landscapers, cleaners.
Arranged appointments with doctors, dentists, tutors or other service providers as needed.
Ordered supplies necessary to maintain a well-stocked pantry and linen closet.
Created a system of organization for filing important documents related to household matters.
Handled communications between family members and external parties such as schools or employers.
Negotiated contracts with new service providers when needed for various household needs.
Monitored health conditions of elderly family members living in the home if applicable.
Answered questions from residents about membership, property managers, housing staff and other pertinent parties.
Assessed reports and adjusted workflows to realign with targets.
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.

Summary

Overview

Work History

Medicaid Specialist

Private Nanny

Home Health Caregiver

Household Manager

Skills

Work Availability

Timeline

Additional Experience

References

Additional Experience

References

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