Lisa Wiley
Tucker,GA
Summary
Forward-thinking Manager with over 28 years in luxury retail. Proven ability to drive results, maximize productivity. Possessing exceptional work ethic and desire to go above and beyond to exceed customer excellence and company expectations.
Overview
29
29
years of professional experience
Work History
RPSO Manager
Neiman Marcus Group Ltd
Atlanta, GA
12.2021 - Current
- Managed online fulfillment/FedEx packaging network. Consistently in top 10 metrics in company
- Audited direct reports, price changes, freight deliveries. Ensuring seamless flow of product.
- Operations, store support logistics and re-configurations of stockrooms.
- Reviewed invoices from suppliers against purchase orders; identified any discrepancies that needed further investigation.
Assistant Manager
Microsoft
Atlanta, GA
08.2008 - 01.2021
- Increased sales revenue double digits YOY. Positive impact on conversion and customer relations.
- Managed Store Operations and Compliance. Led internal and external audits to include loss prevention, inventory management safety and business standards.
- Achieved payroll budget through effective scheduling
- Visual/Branding Manager planned/executed visual resets and customer experience displays.
Store Manager
J Jill Group
08.2007 - 08.2008
- Increased sales revenue double digits over previous year.
- Increased loyalty credit card applications conversion and email capture
- Oversaw compliance, inventory management and POS accuracy. Passed all external audits.
- Planned executed and trained staff on visual planograms and displays
Store Manager
Coach Leatherwear
Dawsonville, GA
02.1995 - 08.2006
- Increased sales revenue from $2.3M to $20M within a five year time frame.
- Managed a team of 25 associates. Achieved payroll budget through effective scheduling, hiring qualified diverse associates, solid onboarding, and performance reviews.
- Implementing effective LP improvements that removed the store from a "LP Focus" group within 6 month time frame.
- Awarded store of the year for "best in class" Customer Satisfaction.
Skills
- Sales and Budgeting Projections
- Internal Auditing and Inventory Management
- Merchandising Operations and Brand Management
- Scheduling / Labor Management
- Hiring/Onboarding/Training and Assessment Evaluations
- MS Office Excel, PowerPoint, Word and Outlook
- Online Fulfillment /Supply Chain
- Customer Excellence
Accomplishments
- Nominated Neiman Marcus Best
- Awarded store of the year for "best in class" Customer Satisfaction. (Microsoft)
- Awarded SE district MVP (Coach Leatherwear)
Timeline
RPSO Manager
Neiman Marcus Group Ltd
12.2021 - Current
Assistant Manager
Microsoft
08.2008 - 01.2021
Store Manager
J Jill Group
08.2007 - 08.2008
Store Manager
Coach Leatherwear
02.1995 - 08.2006
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