Lisa Wiley
Public Relations
Colorado Springs
Summary
Highly experienced communications professional with expertise in developing strategic communication plans, managing media relations, engaging diverse stakeholders, and enhancing digital presence, seeking to leverage skills as a Communications Specialist at SRE.
Overview
17
17
years of professional experience
Work History
Constituent Services Coordinator
Colorado Department of Corrections Headquarters, Executive Director’s Office
07.2014 - Current
- Developed and implemented comprehensive communication strategies and public relations initiatives to ensure timely and appropriate communication of department policies, processes, and programs to constituents and stakeholders.
- Served as the Interim Public Information Officer (PIO) for the Colorado Department of Corrections while the position was vacant and in the absence of the current PIO. These responsibilities include coordinating strategic messaging between the governor’s office, members of the executive team, the media, staff, and the public and issuing press releases and statements in response to media inquiries.
- Serves as the primary point of contact for stakeholder communications; facilitates and manages high-level communications between the Department of Corrections, the Governor’s office, and legislators.
- Designed and maintained data-driven reporting processes, providing executive team with insights into communication trends and constituent interests to inform strategic decisions
- Created standardized communication procedures and developed template responses, ensuring consistent and timely resolution of constituent inquiries.
- Analyzed communication trends to identify overarching challenges and advised executive leadership on observed issues, contributing to evolving department policies.
- Providing feedback and training to members of the Constituent Services team regarding professional communication, writing style, and messaging to enhance communication with constituents and stakeholders.
- Managed and updated the department's public-facing website, ensuring timely and accurate distribution of information via digital platforms.
- Orchestrated and moderated public forums, both in-person and virtual (e.g., via Google Meet/Zoom), to provide information and engage with constituents and stakeholders
- Responsible for developing and distributing written communications to constituents and stakeholders on behalf of members of the executive team and high level administrators within the Department of Corrections including simplifying and explaining complex policy and procedural information for constituents and stakeholders.
Interim Constituent Services Coordinator
Colorado Department of Corrections Headquarters, Division of Clinical Services
12.2013 - 07.2014
Americans with Disabilities Act Screening Coordinator
Colorado Department of Corrections Headquarters, Division of Clinical Services
07.2008 - 07.2014
- Responsible for coordinating and ensuring completion of screenings for determination of disability status and related accommodations for approximately 2,000 CDOC patients per year in 25 prisons statewide commensurate with the deadlines imposed by the federal court.
- Provided statistical compilation and reporting related to the ADA screening process for use both within the department and for presentation to the federal court in compliance hearings.
- Created and maintained systems and processes for compiling, tracking, and trending data within the Microsoft Office Suite.
Education
B.A. - Psychology, Political Science
University of Colorado
Colorado Springs, COSkills
- Communication & Public Relations: Media Relations, Strategic Communications, Stakeholder Engagement, Public Information Officer (PIO), Crisis Communications, Content Development, Public Speaking, Moderation
- Digital & Technical: Website Management, Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Adobe, Proficiency with Google Mail and Google Suite, Online Meeting Platforms (Google Meet, Zoom), Data Analysis, Reporting
- Core Competencies: Project Management, Prioritization, Quality Assurance, Strategic Thinking, Problem-Solving, Team Collaboration, Professionalism, Ethical Standards, Adaptability, Continuous Learning
Timeline
Constituent Services Coordinator
Colorado Department of Corrections Headquarters, Executive Director’s Office
07.2014 - Current
Interim Constituent Services Coordinator
Colorado Department of Corrections Headquarters, Division of Clinical Services
12.2013 - 07.2014
Americans with Disabilities Act Screening Coordinator
Colorado Department of Corrections Headquarters, Division of Clinical Services
07.2008 - 07.2014
B.A. - Psychology, Political Science
University of Colorado
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