Lisa Williams
Fairburn
Summary
- Detail-oriented and equipped with administrative, organizational, and customer service skills.Enhance operations with record keeping and timely resolutions for diverse problems. Great at managing time in fast paced environments. Adept at warehouse organization and demonstrating exceptional teamwork.Skilled in packaging, labeling, and cycle counting. My expertise in shipping and receiving, alongside a proven track record in improving order fulfillment processes, positions me as a valuable asset to any team.
Overview
14
14
years of professional experience
Work History
General Warehouse Associate
The Home Depot Distribution Center
Locust Grove
09.2024 - Current
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Used RF scanner to pick items from bins and complete orders.
- Reported any discrepancies with order fulfillment immediately to supervisor and manager.
- Selected products and items from shelves and pallets for customer orders.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Quality Control Inspector
Matheson Postal Services
Atlanta
07.2022 - 08.2024
- Analyzed data from process control systems to identify trends in product quality.
- Participated in internal and external audits to ensure compliance with applicable regulations.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Collaborated with team members to resolve quality issues swiftly.
- Trained new staff on quality control procedures and inspection techniques.
Material Handler
USPS, United States Postal Service
Duluth
09.2011 - 07.2022
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Monitored stock levels and placed orders when necessary to replenish supplies.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Maintained accurate inventory records of all received items.
- Processed orders accurately using customer management software.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
- Logged, processed, and followed up on merchandise authorization shipments in databases.
- Analyzed customer orders to determine optimal shipping routes and methods.
Education
High School Diploma -
Walker High School
Decatur, GASkills
- Packaging and labeling
- Warehouse organization
- Loading and unloading
- Shipping and receiving
- Order picking
- Cycle counting
- Quality control inspection
- Customer relationship management
- Effective communication
- Attention to detail
- Clerical support
- Order processing
- Multi-task management
- Process improvement
- Compliance auditing
- Problem solving
- Customer relations
- Customer service excellence
- Analytical thinking
- Customer relationship management (CRM)
- Teamwork
Timeline
General Warehouse Associate
The Home Depot Distribution Center
09.2024 - Current
Quality Control Inspector
Matheson Postal Services
07.2022 - 08.2024
Material Handler
USPS, United States Postal Service
09.2011 - 07.2022
High School Diploma -
Walker High School