Lisa Williams
Grand Junction,CO
Summary
Knowledgeable Practice Manager offering more than 30 years of experience working for several well-known providers in Oral Surgery, Otolaryngology and Plastic Surgery. Highly communicative, organized and detail-oriented professional with exemplary skills in positive rapport with staff members and patients. Great leadership and decision making skills with a background in education and experience training new employees and handling bookkeeping and payroll administration.
Overview
33
33
years of professional experience
Work History
Practice Manager
Aesthetic & Reconstructive Plastic Surgery, Gregory D. Urban, MD
06.2018 - Current
- Maintained all front office responsibilities-Answering phone, scheduling and confirming appointments.
- Accounts Receivable, Medical Coding, and Billing
- Coding out patients visit and posting charges and payments.
- Scheduled hospital surgeries, managed pre-certifications and verified insurance coverage.
- Back Office Assistant-assisted doctor with office surgeries and gave patients post operative instructions.
- Data entry of operative information and specimen preparation for lab.
- Developed close working relationships with front office, back office and patients.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
Teacher
Mesa County Valley School District
02.2015 - 06.2018
- Researched, planned and implemented daily lesson plans.
- Maintained learning environment and practiced effective classroom management techniques.
- Instructed students individually and in groups using various teaching methods such as whole group lectures, small group instruction, discussions, hand on activities, and individual skill work.
- Assisted educating students with significant physical or impairment disabilities.
- Prepared report cards and conducted parent-teacher conferences. Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Attended relevant meetings for professional enhancement, team meetings with other teachers and parent meetings to discuss strategies for helping individual students.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Taught 6th Grade English Language Arts and Social Studies. Also worked in Special Education classroom.
Clinic Cashier
Community Hospital and Grand Valley Primary Care Physicians
08.2013 - 04.2014
- Accurately posted and processed all patient payments, insurance payments, adjustments, and refunds to patient accounts for 12 physician practice in accordance with hospital/clinic discount policies and procedures.
- Customer service representative for Community Hospital clinics in regards to financial concerns and payments.
- Responded to incoming correspondence and inquiries from patients and insurance companies.
- Assisted patients with any and all avenues of financial assistance available to them.
- Balanced all physician accounts and prepared each facilities daily deposit.
- Prepared month end financial reporting for clinic administrator and hospital administration.
- Ran weekly patient statements and reports.
- Proved successful working within tight deadlines and a fast-paced environment.
Office Manager
Mesa Otolaryngology, Dr. Richard C. Huffaker
04.2012 - 01.2014
- Daily Management of practice and supervision of 5 employees.
- Full office management bookkeeping including: accounts receivable, accounts payable, payroll, account reconciliation, end of month reports, and monthly financial statements.
- Patient billing, financial arrangements, collection of accounts and collection letters.
- Scheduled hospital surgeries and pre-collected payments.
- Called insurance companies regarding patient’s eligibility, benefits and pre-approvals.
- Answered telephone, scheduled appointments, answered patient inquiries and needs.
- Facilitate license and application renewals.
- Helped as medical assistant when needed.
- Developed close working relationships with front office and back office staff.
Office Manager
Colorado West Oral and Maxillofacial Surgery
08.1990 - 04.2011
- Full direct management of very busy oral surgery practice and supervision of 10 employees.
- Maintained excellent communication and relationships throughout office.
- As Human Resource Administrator oversaw staff recruitment, hiring, and firing, administered all benefits, training, supervision, appropriate job descriptions, personnel performance assessments, yearly reviews, management of employee personnel records, advertised open position announcements, exit interviews, and addressed employee issues and concerns.
- Full Office Management Bookkeeping including: accounts receivable, accounts payable, payroll, general ledger, direct deposit payroll, account reconciliation, end of month reports, monthly financial statements, and quarterly tax reports.
- Collections for each year were outstanding-98%-100%+.
- Oral Surgery and Dental Insurance Billing, Pre-authorizations, and data entry of charges and payments.
- Answered telephone, scheduled appointments and surgeries.
- Confirmed appointments.
- Provided superior patient care.
- Maintained daily calendar of all office personnel scheduling, ER schedule, and meetings.
- Managed all computer software and hardware updates and computer maintenance.
- Set office up on electronic insurance claim filing, statements and digital x-ray and photography.
- Evaluated oral surgery software systems and coordinated conversion of all new software, hardware, and training.
- Facilitated completion of all applications and reapplications for current organizations, boards, state licensing, and hospitals necessary for doctor.
- Organized details and travel arrangements for staff meetings and staff education.
- Developed marketing ideas for practice.
- Opened, organized, and delivered mail to correct person.
- Performed consultations with doctor for patients seeking treatment.
- Skin Care Specialist for practice. Educated patients on skin care and sold several different lines of skin care products.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Prepared staff meeting materials and took clear notes to distribute to employees.
Education
Bachelor of Arts - Elementary Education, Business
Colorado Mesa University
Grand Junction, CO05.1987
Skills
- Strong organizational skills
- Medical Terminology
- Microsoft Office Products such as Word, Excel, and Powerpoint
- Medical Coding
- Biweekly Payroll Processing
- Schedule Management
- Accounts Payable and Accounts Receivable
- Insurance Billing
- Communication, relationship development, collaboration, accountability, integrity, drive
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Practice Manager
Aesthetic & Reconstructive Plastic Surgery, Gregory D. Urban, MD
06.2018 - Current
Teacher
Mesa County Valley School District
02.2015 - 06.2018
Clinic Cashier
Community Hospital and Grand Valley Primary Care Physicians
08.2013 - 04.2014
Office Manager
Mesa Otolaryngology, Dr. Richard C. Huffaker
04.2012 - 01.2014
Office Manager
Colorado West Oral and Maxillofacial Surgery
08.1990 - 04.2011
Bachelor of Arts - Elementary Education, Business
Colorado Mesa University
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