Summary
Work History
Education
Skills
Timeline
Intern

Lisa Williams

Meadows Place,TX

Summary

A professional with over twenty years of successful customer service, clerical, human resources and managerial experience. Proven success in leading teams and increasing sales, by having the second highest increase in district sales of 5.5% y-t-d in a declining market through effective decision making. Developed professional skills in others through personalized training and preparation for advancement. Played pivotal role in restructuring operations and reorganization to improve office controls. Recognized for sales achievement, controllable expenses, and risk management controls by reducing safety risk by 10%. Recognized also for high performance and perfect attendance. Currently seeking to combine skills and expertise within a position that is challenging and leads to further growth.

Work History

RESEARCH ANALYST

QUEST PERSONAL
  • CONTRACTED TO EXXONMOBIL
  • A research analyst for one of the top five oil and gas companies
  • Analyzed data from multiple databases and conferred findings with team to rectify inaccurate information
  • The utilization of Ad Hock reports and database comparisons, provides ample information needed to proficiently rectify complicated, insufficient data
  • Assisted in training and collaborating with peers
  • The project team accomplished the task of correcting almost 12 million records in records management database
  • RECORD TECH
  • CORESTAFF PERSONAL CONTRACTED TO EXXONMOBIL
  • Managed vital records in compliance of client record management standards
  • Maintained confidentiality of proprietary materials and practiced daily safety procedures
  • Focused on safely conducting inventories of records while preparing to relocate materials to another location
  • Assisted management in developing and training team on more efficient processes
  • Efficiently handled over 100,000 tapes of the 1.5 million seismic tapes for project completion ahead of scheduled timeframe.

TECHNICIAN

LEAD PHOTOGRAPHER | PRESTIGE PHOTOGRAPHY STUDIO
  • QUEST PERSONAL CONTRACTED TO EXXONMOBIL
  • Retrieved client’s records from various departments and indexed vital information into spreadsheets
  • Indexed a variety of confidential records that varied from human resources to well logs
  • Utilized SharePoint and Accutrac to convert information, by ensuring constant communication with department records coordinator and project leads
  • Checked supply levels and relocated supplies to various locations
  • Prepared records for shipment, received and scanned records into a permanent location
  • Completed all facets of daily duties such as, ensured cameras and lighting were set to correct calculations
  • Strived to deliver exceptional customer service, by gaining an understanding of customer’s needs and expectations
  • Responsible for training and developing photographers, assisted in photo edits, client relations, scheduling appointments and maintaining phones
  • Managed daily assigned tasks and acted as liaison between staff and manager.

GENERAL MANAGER

GARDEN RIDGE
  • Executed all executive duties including scheduling, personal development
  • Vendor relations, and training
  • Monitored daily freight process and cash audits
  • Reviewed profit and loss statements, conducted staff meetings, and executed company initiatives
  • Freight was processed and merchandised within presentation guidelines quickly to sells floor
  • Trained human resources lead on adhering to government guidelines for hiring purposes, hiring qualified applicants, and maintain employee files
  • As a representative of the company brand, customer needs were attended to and conflicts were resolved expeditiously.

STORE MANAGER

MERVYN’S
  • Provided lead by example leadership by working side-by-side with employee’s along with an open door policy
  • Monitored daily employee performances, ensured structured operational, and company procedures compliance
  • Controlled daily and monthly expenses, conducted performance reviews and performance managed employees
  • Maintained building maintenance through internal and external building inspections, and swiftly reporting of findings
  • Increased sales 1.5% y-t-d in declining market, by delivering quality customer service and maintaining fully well merchandised departments
  • Worked vigorously to improve store standards through safety meetings, communication, developing employees, store cleanliness, merchandising, and strategic planning
  • As District Visual coordinator, compliance of all visual directives through conference calls and store visits
  • Participated in district and regional pre-holiday presentations and also prepared lessons learned for future planning.

STUDIO MANAGER

CPI CORP
  • Hired employees with a focus on strong customer service satisfaction
  • Trained employees on equipment, photography session procedures, and driving sales
  • Won studio and individual awards for exceeding sales goals
  • Completed schedules, sales data ledgers and monthly inventory to ensure replenishment of dwindling stock
  • Provided excellent customer service and maintained good standing relationship with Sear’s management team.

Education

CERTIFICATE | HOUSTON - Psychology, Human Behavior, Human Resources

ARTS UNIVERSITY OF PHOENIX, COMMUNITY COLLEGE | THE ART INSTITUTE OF HOUSTON

Related coursework: Employee relations, Government employment requirements Major: Photography - undefined

Customer service, Appealing visual presentations - undefined

Skills

  • SKILLS AND ABILITIES
  • Managed upwards of 100 personal with integrity, organizational & self-awareness, and learning agility
  • Proven success in leading and developing professional skills in others, which resulted in career advancements
  • Creates trusting relationships with customers, venders, employees, and colleagues resulting in increased productivity
  • Clearly assess problems and strategically planning while suggesting viable solutions to benefit all involved parties
  • Skilled in all facets of management namely, human resources, financial audits, documentation, budgets, and safety
  • Collective data is analyzed and resolutions are provided to conflicting information within multiple databases
  • Adapts to change quickly and became an advocate to promote and train others on company policies and procedures
  • Ability to show good judgement, initiative, and resourcefulness resulting in increased production and development
  • Takes a proactive approach instead of reactive while demonstrating accuracy and thoroughness in work processes
  • ADDITIONAL SKILLS
  • Intermediate with
  • Microsoft Word, Excel, PowerPoint, Outlook, Skype, and Photo editing software

Timeline

RESEARCH ANALYST

QUEST PERSONAL

TECHNICIAN

LEAD PHOTOGRAPHER | PRESTIGE PHOTOGRAPHY STUDIO

GENERAL MANAGER

GARDEN RIDGE

STORE MANAGER

MERVYN’S

STUDIO MANAGER

CPI CORP

CERTIFICATE | HOUSTON - Psychology, Human Behavior, Human Resources

ARTS UNIVERSITY OF PHOENIX, COMMUNITY COLLEGE | THE ART INSTITUTE OF HOUSTON

Related coursework: Employee relations, Government employment requirements Major: Photography - undefined

Customer service, Appealing visual presentations - undefined

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Lisa Williams