Summary
Overview
Work History
Education
Skills
Software
Timeline
RegisteredNurse
Lisa Williams

Lisa Williams

Medical Practice Manager
Dallas,GA

Summary

Accomplished and energetic manager with a solid history of achievement in medical administration. A motivated leader with strong organizational and prioritization abilities. Areas of expertise include team building, program development, human resources, and strong communication skills with the ability to inspire enthusiasm and excellence in people. Knowledgeable Practice Manager offering more than 28 years of experience working for several well-known Family practice, general surgery, and Chiropractic providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving 4000 patients yearly.

Overview

31
31
years of professional experience

Work History

Practice Manager

WeCareMD/VIPcare
Hiram, GA
12.2007 - Current
  • Directed and conducted recruitment, hiring, and training of 22 office staff and 4 medical providers covering two locations
  • Conducted disciplinary counseling and terminations when necessary
  • Established work schedules and assignments for staff, according to workload, space, and equipment availability
  • Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options
  • Managed change in integrated healthcare delivery systems, such as work restructuring, technological innovations, and shifts in focus of care
  • Consulted with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs
  • Monitored and maintained accounts receivable and accounts payable for two locations
  • Prepared payroll on and processed 401(k) contributions
  • Conducted annual policy, safety, and protocol meetings to ensure proper care and safety of staff and patients
  • Conducted weekly training sessions with front and back office staff on different aspects of new technology, new procedures, and regulations
  • Attested yearly to meet MACRA, MIPS, and meaningful use requirements
  • Monitored quality measures for staff and providers to ensure office is up to regulated standards
  • Met with owners regularly to develop innovative profit centers
  • Conducted yearly performance reviews for 22 staff members
  • Developed and participated in morale-building programs to ensure quality work environment
  • Developed, maintained, and regularly reviewed policy and procedure handbook and implemented new policies as necessary
  • Assisted with successful start-up of two locations.

Receptionist

Engineering Design Technologies
Marietta, GA
01.2006 - 01.2007
  • Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations
  • Transmitted information or documents to customers, using computer, mail, or facsimile machine
  • Filed and maintained records
  • Provided information about establishment, such as location of departments or offices, employees or services provided
  • Collected, sorted, distributed, or prepared mail, messages, or courier deliveries
  • Kept current record of staff members' whereabouts and availability
  • Purchased and maintained inventory of all office supplies.
  • Resolved customer problems and complaints
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered phone promptly and directed incoming calls to correct offices
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Handled assignments independently with good judgement and critical thinking skills
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages
  • Routed incoming mail and messages to relevant personnel without delay

Medical Receptionist

Atlanta Dermatologic Surgery Consultants
Atlanta, GA
07.2005 - 05.2006
  • Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Received payment and recorded receipts for services
  • Greeted patients entering practice, determined nature and purpose of visit, and directed or escorted them to specific destinations
  • Transmitted information or documents to customers, using computer, mail, or facsimile machine
  • Scheduled appointments and maintained and updated appointment calendars
  • Filed and maintained records
  • Collected, sorted, distributed, or prepared mail, messages, or courier deliveries
  • Collected co-pays, deductibles, and co-insurance from patients when checking in
  • Balanced end-of-day register.

Bariatric Surgery Program Administrator

Macon Surgical Associates
Macon, GA
05.2003 - 07.2005
  • Scheduled patients into surgery program
  • Counseled and instructed patients on processes necessary for insurance approval
  • Scheduled necessary specialist appointments to ensure patient's health status meets strict requirements of surgery program
  • Conducted support groups weekly for patients who are awaiting or have had bariatric surgery
  • Collected payments prior to surgery
  • Conducted marketing seminars
  • Assisted in development of marketing materials
  • Conducted regular meetings with physicians and staff
  • Provided ongoing direction and leadership for program operations

Office Manager

Lokey Chiropractic Clinic/Key Health Center
Macon, GA
08.1993 - 05.2003
  • Directed and conducted recruiting of front and back-office personnel
  • Managed all aspects of human resources, including conducting disciplinary counseling and employee terminations when necessary
  • Managed accounts receivable, including patient and insurance billing
  • Performed x-rays of and developed films
  • Mixed chemicals weekly for X-ray processor
  • Prepared extensive and professional narrative summaries for attorneys concerning patients in personal injury cases
  • Successfully assisted attorneys in negotiating settlements on patient accounts
  • Conducted daily and weekly staff meetings.

Education

Certified Chiropractic Assistant program -

Decalb College
Atlanta, GA

Two Years Study - Music

Andrew College
Cuthbert, GA

Skills

  • Team building
  • Human resources
  • Communication skills
  • HIPAA Knowledge
  • Payroll Administration
  • Patient Relations
  • Medical Practice Management
  • Policy and Procedure Development
  • Performance Metrics
  • Revenue cycle management
  • Accounts payable
  • Accounts receivable

Software

Eclinicalworks

Timeline

Practice Manager

WeCareMD/VIPcare
12.2007 - Current

Receptionist

Engineering Design Technologies
01.2006 - 01.2007

Medical Receptionist

Atlanta Dermatologic Surgery Consultants
07.2005 - 05.2006

Bariatric Surgery Program Administrator

Macon Surgical Associates
05.2003 - 07.2005

Office Manager

Lokey Chiropractic Clinic/Key Health Center
08.1993 - 05.2003

Certified Chiropractic Assistant program -

Decalb College

Two Years Study - Music

Andrew College

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Lisa WilliamsMedical Practice Manager