Lisa Williams
Noblesville,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Merchandise Coordinator
Winston Retail
11.2021 - Current
- Analyzed customer feedback and shopper trends to inform display designs.
- Educated employees on new merchandise during seasonal workshops.
- Developed merchandising strategy to efficiently move overstock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Created visual displays to highlight new and featured products.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Worked with managers and visual managers to optimize promotions.
Retail Marketing Representative
Carter's, Inc.
05.2016 - 02.2020
- Responsible for building collaborative partnerships with store management
- Educate store associates on our brand and upcoming promotions
- Secure and maintain dedicated fixtures and floor space
- Merchandise and restock Carter's and Oshkosh presentations to reflect company strategies and drive sales
- Submit weekly visit recap and photos to Management
- Report any problems or competitive information to Management
- Manage time and expense reports of the territory
- Support in-store special events when necessary
- Participate in special projects as assigned.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Organized and detail-oriented with a strong work ethic.
Inside Sales Representative
Alro Steel
02.2015 - 05.2016
- Act as the internal account coordinator for assigned accounts
- Provide quotes and follow up, order entry into the order fulfillment system
- Continually provide feedback on sales opportunities to district management and Outside Sales
- Ensure delivery of customer orders on a timely basis, and with the highest level of quality and service
- Assist other Insides Sales Representatives in the development and maintenance of their assigned accounts when necessary
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Client Associate
Merrill Lynch
09.2014 - 02.2015
- Provide service to clients professionally and respond to regular inquiries
- Present clients with called information like stock quotes, account balances and varied account-related details
- Ensure to keep concerned Financial Consultants informed of details and activities associated with registered clients' transactions and accounts
- Utilize computer systems of company to provide services to clients as well as assigned FAs
- Ensure all suitable and required account documents are acquired and updated
- Help clients to transfer funds and securities along with issuing checks as requested
- Resolve customer complaints and inquiries proactively
- Ensure conformance with firm and branch policies and standards.
Teacher Assistant
Center Grove Elementary School
08.2013 - 06.2014
- Assisted lead teacher in conducting increased learning experience for students
- Provided general support and one-to-one assistance to students
- Maintained discipline of students in absence of teacher
- Monitored students performance throughout year
- Organized and maintained books, learning materials and resources
- Prepared instructional materials and classroom displays.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Promoted positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Retail Merchandiser
Source Interlink
08.2011 - 09.2012
- Organized, rotated and stocked shelves during each store visit
- Guaranteed merchandise is displayed appropriately with proper signage and favorable shelf placement
- Executed special promotional campaigns and worked with managers to gain support in order to position product
- Monitored inventory levels and maintained in-store promotional materials
- Established excellent rapport with store employees and managers
- Returned defective and damaged products to vendor.
- Trained store personnel on product features to drive sales and increase product awareness.
- Answered customer questions regarding store merchandise, department information, and pricing.
Customer Service Representative
Fairfield Manufacturing
07.2007 - 05.2009
- Set up and maintained customer accounts
- Processed new orders, returns and credits
- Monitored customer orders EDI and non EDI
- Contacted trucking companies and arranged shipment of goods
- Facilitated completion of appropriate export paperwork
- Generated customer quotes and pricing
- File/maintain correspondence and fax/email confirmations.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Inside Sales Representative
Alcoa Engineered Products
07.1999 - 03.2007
- Previous Positions: Team Leader Order Entry, Order Entry Specialist
- Direct liaison between Customer, Sales and Manufacturing
- Interacted with Outside Sales Representatives in US, Canada, UK and China
- Reviewed customer specifications for adherence to capabilities
- Entered orders into production and issued and revised instructions for Manufacturing
- Provided job status updates to Customer, Sales and Manufacturing
- Facilitated resolution of production-related problems.
- Set up new accounts, established customer credit and set up payment methods.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Provided exceptional customer service by addressing client concerns promptly and professionally, contributing to positive brand image.
Education
Bachelor of Science - Restaurant and Hotel Management
Purdue University
West Lafayette, IN05.1999
Skills
- Complaint Handling & Resolution
- Credit & Return Processing
- Effective Communication
- Patience
- Goal Oriented
- Customer Satisfaction
- Export Compliance
- Attention to Detail
- Phone Etiquette
- Team Player
- Computer Literacy
- Attentiveness
- Visual Merchandising
- Customer Relations
- Product Knowledge
Timeline
Merchandise Coordinator
Winston Retail
11.2021 - Current
Retail Marketing Representative
Carter's, Inc.
05.2016 - 02.2020
Inside Sales Representative
Alro Steel
02.2015 - 05.2016
Client Associate
Merrill Lynch
09.2014 - 02.2015
Teacher Assistant
Center Grove Elementary School
08.2013 - 06.2014
Retail Merchandiser
Source Interlink
08.2011 - 09.2012
Customer Service Representative
Fairfield Manufacturing
07.2007 - 05.2009
Inside Sales Representative
Alcoa Engineered Products
07.1999 - 03.2007
Bachelor of Science - Restaurant and Hotel Management
Purdue University