Lisa Williams

• Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
• Training new employee's - with coaching safety
• Coaching and Observing
• Supervising all new hire"s and trainers on the safety of training

• Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.

• Maintained workplace safety by involving employees in order to maximize engagement and team morale.
• Monitored daily operations and performed safety audits
• Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.

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• Developed open and professional relationships with team members, enabling better, more effective customer service.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.