Lisa Williams
Norwell,MA
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Aprima appointment scheduling system to manage over 200 patients weekly. Organized and accurate in managing patient flow.
Overview
7
7
years of professional experience
Work History
Medical Receptionist Supervisor
Boston Podiatry Services
11.2021 - Current
- Served as a liaison between patients, providers, and insurance companies to resolve any issues or discrepancies efficiently.
- Provided exceptional customer service by addressing patient concerns promptly and courteously.
- Collaborated with clinical staff to optimize workflow and ensure seamless transitions between departments.
- Enhanced the patient experience with a warm, welcoming environment and professional demeanor.
- Organized office supply inventory for optimal cost control while maintaining adequate stock levels for smooth daily operations.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed patient referrals to other medical specialists.
Bartender
Lucca Restaurant And Bar
01.2020 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Restaurant Manager
Lucca Back Bay
01.2017 - 01.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Education
High School Diploma -
Trinity Academy
EnglandSkills
- Team Building and Motivation
- Office Administration
- Insurance Verification
- Patient Scheduling Expertise
- Front Desk Operations
- HIPAA Compliance
- Patient Scheduling
- Appointment Setting
- Data Entry
Timeline
Medical Receptionist Supervisor
Boston Podiatry Services
11.2021 - Current
Bartender
Lucca Restaurant And Bar
01.2020 - 11.2022
Restaurant Manager
Lucca Back Bay
01.2017 - 01.2020
High School Diploma -
Trinity Academy
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