Lisa Williams

• Adhered strictly to all security procedures related to handling money at the teller window.
• Explained account information to customers in detail as needed.
• Balanced cash drawers on a daily basis.
• Explained the features of various banking products available to customers.
• Identified opportunities to refer customers to other areas of the bank for additional services.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Answered customer inquiries regarding bank products and services.
• Cross-sold additional bank products when applicable to meet customer needs.
• Followed up on requests from customers in a timely manner.
• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Maintained confidentiality of all customer records and information according to company policies.
• Assisted customers in opening new accounts and completing required paperwork.
• Verified customers' identification to ensure compliance with laws and regulations.
• Maintained confidentiality of bank records and client information.
• Delivered exceptional service to customers in person or over telephone.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Responded proactively and positively to rapid change.
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• Routed incoming mail and messages to relevant personnel without delay.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.

• Received and routed business correspondence to correct departments and staff members.

• Operated multi-line telephone system to independently handle calls each day.

• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

• Sorted, received and distributed mail correspondence between departments and personnel.

• Collected, sorted, distributed and sent mail and packages.

• Greeted customers and visitors in-person and via telephone calls.

• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Greeted all members in professional and friendly manner.