Summary
Overview
Work History
Skills
Timeline
Generic

Lisa Williams

Los Angeles,CA

Summary

Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced enviroments.

Diligent employee offering over 18 years in customer support and strong aptitude for working with little supervision in remote environments.

Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Overview

24
24
years of professional experience

Work History

Driver

Uber
Los Angeles, CA
03.2016 - 03.2020
  • Demonstrated professional conduct with clients and families do deliver outstanding customer service.

Merchant Teller TOS

Bank of America
Los Angeles, CA
04.1996 - 07.2014
  • Delivered prompt, accurate, and excellent customer service.
  • Trained, mentored, and motivated employees to maximize team productivity.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries, and emails.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, and maintain accounts.
  • Conducted regular audits of cash drawers to ensure accuracy of balances and prevent losses due to errors or theft.
  • Oversaw daily actions of tellers, responded to escalated customer inquiries and assigned tasks to meet operational needs.

Skills

  • Customer service
  • Problem resolution
  • Customer support and assistance
  • Employee training
  • Mentoring and coaching
  • Cash control

Timeline

Driver

Uber
03.2016 - 03.2020

Merchant Teller TOS

Bank of America
04.1996 - 07.2014

Similar Profiles

CREATE PROFILE
Lisa Williams