Lisa Williams
Quartz Hill,California
Summary
Seek employment with an organization that will utilize my skills and be receptive to a self-motivated, ambitious, committed employee. I have accomplished effective written and verbal communication skills allowing for positive interpersonal relationships; Prior medical terminology, diagnosis and medical procedure coding experience, medical billing (inpatient, outpatient, HMO, PPO, private insurance plans, Medicare, Medi-Cal); credit /collections; data entry; Detail-oriented with excellent time management and organization skills; ability to work efficiently under pressure and with limited supervision.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
State of Washington/Department of Disabilities Adm.
06.2017 - 08.2017
- Independently resolve complaints, inquires and client/customer service problems while maintaining appropriate confidentiality.
- Provides agency interpretation and applies knowledge of laws, regulations, and processes in the resolution of inquiries, complaints and problems; Identify issues, determine procedural steps necessary for resolution and communicate results to client/customer.
- Explore community resources and act as the liaison between client/customer and agencies; give presentations and offer assistance to other State and Federal agencies; Create and manage customer profiles and maintain integrity of the data and information while delivering specialized services.
- Schedule annual assessments with clients, families and/or representatives, as well as, request interpreters as needed and reserve State vehicles for 15 case managers on a monthly basis and document in the CARE/SERs program.
Parent Partner
Penny Lane Agency
08.2005 - 12.2014
- Visit the family and/or foster home to present the Wraparound program documents to ensure enrollment, as well as, explain the importance of weekly Child and Family Team Meetings (CFT) attendance to discuss and establish family goals with strategic planning necessary for goal achievements.
- Provides support and advocacy for parents/family, attend Individual Educational Plan (IEP) meetings, and assist with necessary paperwork.
- Coach and Mentor parents by modeling appropriate parenting skills in order for the parent to individualize their own skills by utilizing newly identified tools ; participate and encourage parents to attend the fun and informative bi-weekly Parent Partner Support Group.
- "Walk" parents through crisis situation(s) - either via telephone or in person (on call 24/7) with the adult; Empowers and Encourages parents to use what they already know (Strengths/Skills) to improve communication with family and connected agencies. I have improved in my ability to ASKING questions, LISTENS and OBSERVES when individuals are speaking.
- Inspire families to seek natural supports by developing community relationships and increase resource linkage.
- Organize and monitor planning process needed for necessary or required referral for consultations with outside agencies, i.e.. Probation, Mental Health, Drug/Alcohol centers, including any face-to-face follow up and/or written correspondence.
- Experienced with seeking and educating families of community Resources, i.e., mental health, probation system, Welfare assistance, Parenting and/or substance abuse classes, food banks, etc.
- Review and pulls charts, copy, and scan to prepare for Ongoing Professional Practice Evaluations (OPPE's); and Peer Reviews.
Intermediate Clerk/Budget Clerk
Los Angeles County/Olive View Hospital
02.1998 - 08.2005
- Review Medi-Cal cases for discrepancies; update Case Tracking System (CTS) on all Medi-Cal dispositions "items" including approval, denial and retro coverage and change case location.
- Mail Notice of Actions to patients, type Budget Control cards on Outreach and Vida cases.
- Maintain daily accumulative count on inpatient and outpatient Medi-Cal dispositions; claim approval/denial follow -up, collections, and/or payment arrangement planning.
- As the clerk, it is required to establish good relationships with clients, insurance companies, physicians and other agencies.
Education
High School Diploma - General
Antelope Valley High School
1977
Certification - Medical Terminology/Billing and Coding
Santa Barbara Community College
2004
Associate of Arts - Business Administration
University of Phoenix
2008
Bachelor of Science - Management and Organization
Ashford University
Skills
- Client-focused
- Quick learner
- Results-oriented
- Proficiency in written and verbal communication
- Computer proficient
- Microsoft Office
- File/records maintenance
- Creative Problem Solving
Timeline
Customer Service Representative
State of Washington/Department of Disabilities Adm.
06.2017 - 08.2017
Parent Partner
Penny Lane Agency
08.2005 - 12.2014
Intermediate Clerk/Budget Clerk
Los Angeles County/Olive View Hospital
02.1998 - 08.2005
High School Diploma - General
Antelope Valley High School
Certification - Medical Terminology/Billing and Coding
Santa Barbara Community College
Associate of Arts - Business Administration
University of Phoenix
Bachelor of Science - Management and Organization
Ashford University
Similar Profiles
Laurene RusingLaurene Rusing
Personal Care Provider at Washington Department of DisabilitiesPersonal Care Provider at Washington Department of Disabilities
Kayla BlommeKayla Blomme
Intervention & Support - Program Specialist at State of South Dakota- Department of Developmental DisabilitiesIntervention & Support - Program Specialist at State of South Dakota- Department of Developmental Disabilities
Robin TothRobin Toth
Director, Aviation and Aerospace Sector at Washington State Department of CommerceDirector, Aviation and Aerospace Sector at Washington State Department of Commerce
Robert MurphyRobert Murphy
Senior Projects Estimator at Silverline Construction Inc.Senior Projects Estimator at Silverline Construction Inc.
Vivian GarciaVivian Garcia
In-Plant Solutions Specialist at MSC Industrial DirectIn-Plant Solutions Specialist at MSC Industrial Direct