Lisa Williams
Lake Shasta,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, and advocacy for clients. Proven ability to step into roles and quickly enact positive changes to drive company success. Skilled in training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Full Service Partner Complex Care Case Manager
Hill Country Health and Wellness Center
Round Mountain , CA
08.2017 - Current
- Delivered comprehensive case management services to individuals with mental health and substance misuse concerns
- Evaluated client needs, developed treatment plans, and monitored progress towards goals.
- Facilitated referrals to community resources and coordinated care among providers.
- Maintained accurate records of all client contacts, treatment plans, and assessments in accordance with agency policy.
- Provided crisis intervention services including stabilization of acute symptoms of mental illness or substance abuse issues.
- Assisted individuals with eligibility for available benefits.
- Conducted home visits to assess living conditions and support needs.
- Advocated on behalf of clients to secure necessary services and support.
- Conducted initial assessments to determine client eligibility for programs and services.
Crisis Residential Administrator
Individual Personal Supports Services
Redding , CA
12.2007 - 09.2015
- Developed and implemented policies, procedures, and protocols for the residential program.
- Maintained records of all resident activities and services provided.
- Supervised and trained a team of residential staff members in providing direct support to residents.
- Monitored compliance with CA Code of Regulations Title 22 and 17 related to housing operations.
- Coordinated with Far Northern Regional Center and outside agencies to ensure appropriate service delivery for residents.
- Assessed resident needs and developed individualized plans of care accordingly.
- Professional Crisis Management Instructor.
- Professional Medication Administration Instructor.
- Ensured that all facilities are safe and secure for residents at all times.
- Responded promptly to any emergency situations or incidents in the facility.
- Scheduled regular maintenance tasks for the facility's grounds and buildings.
- Participated in interdisciplinary meetings with other professionals working with clients.
- Performed risk assessments for each client when needed throughout their stay.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Education
Associate of Science - General Science/Psychology
Shasta College
Redding, CA12-2007
Skills
- Critical Thinking
- Risk Management
- Employee Recruitment and Hiring
- Operational Records Maintenance
- Employee Work Scheduling
- Client Advocacy
- Needs Assessment
- Time Management
Certification
- Professional Crisis Management Instructor Certification 2012
- Wellness Recovery Action Plan 2018
- Certified Lay Counselor 2022
- Active NPI number
Timeline
Full Service Partner Complex Care Case Manager
Hill Country Health and Wellness Center
08.2017 - Current
Crisis Residential Administrator
Individual Personal Supports Services
12.2007 - 09.2015
- Professional Crisis Management Instructor Certification 2012
- Wellness Recovery Action Plan 2018
- Certified Lay Counselor 2022
- Active NPI number
Associate of Science - General Science/Psychology
Shasta College
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