Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

LISA WILLIAMS

Seattle,WA

Summary

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

6
6
years of professional experience

Work History

Supervisor

ABM Industries
08.2022 - Current
    • Oversaw daily operations of the service department, ensuring smooth workflow and timely completion of tasks.
    • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
    • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
    • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Manager

First Cash
03.2021 - 06.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.

Pawnbroker

Cash America
11.2019 - 01.2021
    • Inspected and purchased valuable merchandise and issues loans to individuals using tangible property as collateral
    • Applied appraisal skills to research and determine approximate value of customer goods, pawn loans, and purchase approvals
    • Negotiated item values and strategically priced item prices for both buying and selling items while maintaining profitability goals for the business.
    • Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
    • Checked, organized and displayed inventory attractively to promote patron interest.

Assistant Manager

First cash
01.2020 - 03.2020
  • Assisted with developing new company policies, procedures, and standards
  • Coordinated employee schedules to provide adequate staff coverage
  • Supported senior managers with day-to-day operational requirements
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Cna -

Cna school
Tukwila, Wa
04.2017

No Degree - Health Unit Coordinator

Seattle Vocational Institute
Seattle, Wa
06.2005

Skills

  • Closing oversight
  • Sales reporting
  • Google Drive
  • Excell
  • Schedule management
  • Sales
  • Written communication
  • Attention to detail
  • Employee motivation
  • Merchandise inspection
  • Inventory oversight
  • Employee training
  • Customer service management
  • Task prioritization

Accomplishments

  • Supervised team of 20 staff members.
  • Achieved goals through effectively helping with team members with daily tasks.
  • I was number one Sales person at First Cash which pushed me into a higher position every year.

Timeline

Supervisor

ABM Industries
08.2022 - Current

Manager

First Cash
03.2021 - 06.2022

Assistant Manager

First cash
01.2020 - 03.2020

Pawnbroker

Cash America
11.2019 - 01.2021

Cna -

Cna school

No Degree - Health Unit Coordinator

Seattle Vocational Institute

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