Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Williams

Aurora,CO

Summary

Dynamic Senior Certified Pharmacy Technician with extensive experience at King Soopers Pharmacy, excelling in prescription filling and insurance claims processing. Proven ability to enhance patient satisfaction through exceptional customer service and meticulous medication inventory management. Committed to compliance and safety, ensuring optimal drug distribution and patient care.

Overview

11
11
years of professional experience

Work History

Senior Certified Pharmacy Technician

King Soopers Pharmacy
Littleton, CO
05.2022 - Current
  • Organized and maintained pharmacy area in accordance with established standards.
  • Filled prescriptions accurately under the direction of a pharmacist.
  • Monitored expiration dates on medications in order to maintain product integrity.
  • Ordered prescription refills as requested by physicians or authorized personnel.
  • Provided customer service to patients regarding their prescription medications.
  • Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
  • Resolved billing issues with insurance companies or other third-party payers.
  • Participated in continuing education programs designed to enhance job knowledge.
  • Ensured compliance with federal and state laws pertaining to controlled substances.
  • Verified patient information, including allergies, drug interactions, and contraindications.
  • Provided support for pharmacists during drug distribution activities.
  • Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
  • Maintained current notes and paperwork related to patient drug therapy.
  • Organized medications for dispensing.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Established and updated patient profiles, medications and insurance details.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Coordinated workflow to ensure timely and accurate medication dispensing.
  • Implemented and monitored compliance with pharmacy policies and regulations.
  • Oversaw the ordering, receiving, and storage of pharmacy inventory.
  • Coordinated with healthcare providers to clarify prescription orders.
  • Trained new technicians in pharmacy procedures and customer service.
  • Developed and maintained positive relationships with patients and healthcare providers.
  • Processed insurance claims and resolved issues with coverage and payment.
  • Provided exceptional customer service, ensuring patient satisfaction and loyalty.
  • Maintained a clean and organized pharmacy workspace to ensure efficiency.
  • Maintained accurate records of medication dispensing and inventory.
  • Addressed and resolved patient complaints and concerns.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Answered telephones to respond to questions or requests.
  • Operated cash registers to accept payments from customers.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Established or maintained medications and other patient profiles.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Entered prescription information into computer databases.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.

Preschool Teacher's Assistant

Cherry Creek School District
Littleton, CO
08.2021 - 05.2022
  • Assisted with or led story time by reading books to children.
  • Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
  • Monitored students to observe behavior, enforce rules, and maintain safety.
  • Supported lead teacher with daily classroom activities.
  • Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean with diligent attention to each support task.
  • Maintained safe, clean and constantly supervised play environment.
  • Instructed and assisted students during craft activities.
  • Organized student items by labeling and documenting collection.
  • Supervised students outside classroom during recess, lunch, and breaks.
  • Distributed pencils, paper, textbooks and workbooks to students.

Administrative Assistant

Eagle County School District
Eagle, CO
08.2017 - 06.2020
  • Managed database systems containing customer contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Facilitated communication between different departments within the organization.
  • Compiled data from various sources into organized reports for review by management team.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Conducted research on various topics as requested by management.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Developed and maintained filing systems for confidential documents and records.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

In-Home Nanny

Joe and Nicole Rotter
San Jose, CA
02.2014 - 12.2016
  • Planned meals based on dietary guidelines with consideration of food allergies or preferences.
  • Taught basic hygiene habits such as hand washing and brushing teeth.
  • Read books aloud to promote language development skills and imagination growth.
  • Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
  • Ensured safety at all times by monitoring the environment for potential hazards or risks.
  • Provided comfort when needed through hugs or words of encouragement.
  • Engaged in outdoor recreational activities with the children such as trips to the park or beach.
  • Provided a safe environment in the home by adhering to safety standards while caring for the children.
  • Enforced discipline in a respectful manner consistent with parental expectations.
  • Promoted healthy eating habits by introducing nutritious snacks throughout the day.
  • Monitored television time according to parental requests.
  • Encouraged good manners among children by modeling appropriate behavior.
  • Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
  • Transported children to school, appointments, extracurricular activities, and outings.
  • Managed children's laundry and wardrobe, including organizing and purchasing when necessary.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.

Education

Some College (No Degree) - Paralegal Certificate

Community College of Denver
Denver, CO

Skills

  • Prescription filling
  • Medication inventory
  • Patient verification
  • Insurance claims processing
  • Pharmacy compliance
  • Drug distribution
  • Customer service
  • Record keeping
  • Workflow coordination
  • HIPAA compliance
  • Problem-solving
  • Heartsaver first aid CPR AED
  • Immunization administration

Timeline

Senior Certified Pharmacy Technician

King Soopers Pharmacy
05.2022 - Current

Preschool Teacher's Assistant

Cherry Creek School District
08.2021 - 05.2022

Administrative Assistant

Eagle County School District
08.2017 - 06.2020

In-Home Nanny

Joe and Nicole Rotter
02.2014 - 12.2016

Some College (No Degree) - Paralegal Certificate

Community College of Denver

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