Lisa Williams
Ladson,SC
Summary
Skilled in mystery shopping with strong competency in retail environments and customer service assessments. Holds substantial experience conducting covert evaluations of staff performance, product quality, and overall customer experience. Possesses excellent observational skills to detect areas for improvement and ensure compliance with company standards. Previous work has significantly improved customer service scores by identifying weaknesses and providing constructive feedback. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
37
37
years of professional experience
Work History
Administrative Manager
Domino's Pizza
Charleston, SC
09.2014 - 05.2025
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Interpreted company policies and procedures for employees at all levels of the organization.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Researched potential vendors to identify cost savings opportunities related to office supplies or services.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Created and maintained filing systems for employee records, financial reports, and other documents.
Mystery Shopper
A-Closer-Look/Customer Impact/Coyle Hospitality
Gulfport, MS
06.2007 - 01.2023
- Identified areas for improvement in customer service procedures within the stores visited.
- Evaluated friendliness, courtesy and helpfulness of personnel during interactions.
- Compiled detailed reports outlining findings from mystery shopping assignments.
- Provided feedback to management teams regarding customer service issues observed during visits.
- Maintained strict confidentiality regarding client identities and survey results.
- Recorded observations on provided questionnaires accurately and in a timely manner.
Administrative Assistant
Express Pros
Gulfport, MS
11.2011 - 05.2014
- Provided administrative support to departments, such as filing, data entry, and answering phones.
- Assisted with the preparation of various reports for management review.
- Created spreadsheets to track inventory levels and other relevant information.
Customer Service Representative
AT&T
D'iberville, MS
01.2009 - 10.2011
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Administrative Assistant
Ray Woodridge Construction
Gulfport, MS
07.2007 - 01.2009
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Scheduled appointments between clients and customers and internal staff members.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Administrative Coordinator
Blue Ridge International Products
Freeport, FL
02.2003 - 06.2007
- Managed incoming mail distribution and outgoing courier services.
- Scheduled travel arrangements for business trips, conferences, and other events.
- Developed tracking systems for departmental projects and initiatives.
- Maintained calendars for multiple executives.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
Retail Sales
Stride Rite Outlet
Sandestin, FL
01.1995 - 01.2003
- Reviewed weekly retail sales data to identify opportunities for improvement in inventory management practices at each location.
- Provided customer service support for retail sales of products.
- Developed and implemented strategies to increase the retail sales of products and services.
Administrative Assistant
Reformed Theological Seminary
Jackson, MS
11.1988 - 11.1994
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Education
Bachelor of Arts - Counseling Psychology
Belhaven University
Jackson, MS12-1988
Master of Arts - Counseling
Reformed Theological Seminary
Jackson, MSSkills
- Human Resources
- Employee training
- Payroll administration
- Policy and procedure modification
- Records management
- Office management
- Confidentiality adherence
- Attention to detail
- Report writing
- Data analysis
- Survey design
- Mystery shopping
Timeline
Administrative Manager
Domino's Pizza
09.2014 - 05.2025
Administrative Assistant
Express Pros
11.2011 - 05.2014
Customer Service Representative
AT&T
01.2009 - 10.2011
Administrative Assistant
Ray Woodridge Construction
07.2007 - 01.2009
Mystery Shopper
A-Closer-Look/Customer Impact/Coyle Hospitality
06.2007 - 01.2023
Administrative Coordinator
Blue Ridge International Products
02.2003 - 06.2007
Retail Sales
Stride Rite Outlet
01.1995 - 01.2003
Administrative Assistant
Reformed Theological Seminary
11.1988 - 11.1994
Bachelor of Arts - Counseling Psychology
Belhaven University
Master of Arts - Counseling
Reformed Theological Seminary
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