Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
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Timeline
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LISA WILLIAMS

LISA WILLIAMS

Moundsville,WV

Summary

Dedicated Hearing Instrument Specialist with extensive experience in patient care, hearing evaluations, and personalized consultations to deliver tailored hearing solutions. Skilled in fostering relationships with healthcare providers and leveraging advanced knowledge of hearing aid technologies to enhance client outcomes. Committed to utilizing expertise and communication skills to support clients' hearing health and contribute to a collaborative team environment.

Overview

37
37
years of professional experience
1
1
Certification

Work History

HEARING INSTRUMENT SPECIALIST

HEARUSA
06.2023 - Current
  • Conducted comprehensive hearing evaluations and assessments to determine the appropriate hearing aid solutions for clients
  • Offered ongoing support and counseling to clients regarding the use, care, maintenance, and troubleshooting of their hearing aids
  • Collaborated with manufacturers' representatives to stay informed about new products, features, pricing options, warranties, etc
  • Developed strong relationships with local healthcare providers as a trusted resource for referrals related to hearing health services
  • Performed precise fittings and adjustments of hearing aids based on individual client needs and preferences
  • Provided personalized consultations to educate clients on different types of hearing aids, their features, and benefits
  • Manages clinic schedule to ensure efficient and expedient patient care for walk-in appointments, scheduled appointments, and potential customers.
  • Demonstrated commitment towards continuing education by attending industry conferences or workshops focused on enhancing knowledge around various aspects related specifically within field as well as general best practices applicable across different industries where similar roles exist.
  • Managed inventory of hearing devices, accessories, and supplies to maintain adequate stock levels.
  • Conducted comprehensive hearing evaluations for accurate diagnosis and treatment recommendations.
  • Participated in community outreach events to promote awareness of hearing health issues and services available at the practice.
  • Kept up-to-date with advancements in audiology technology to provide cutting-edge solutions for patients'' needs.
  • Increased revenue through effective sales strategies of multiple brands of hearing aids specific to individual needs.
  • Built strong rapport with clients by conducting follow-up appointments to assess progress and address any issues or concerns they may have had after fitting sessions.
  • Performed hearing aid fittings and adjustments, ensuring optimal performance and comfort for each patient.
  • Counseled patients and families on communication strategies and effects of hearing loss.
  • Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
  • Administered air conduction, bone conduction and speech audiometry tests.
  • Enhanced client relationships through clear communication and empathetic listening to their concerns.
  • Educated clients about how to properly use, maintain and store devices.
  • Tested hearing with complete audiological examinations.

PCC

HEARUSA
05.2014 - 06.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

PHYSICAL THERAPY AIDE

WOOD REHAB AND FITNESS
12.2011 - 05.2015

ASSISTANT MANAGER

BUCKEYE FUEL AND FOOD
09.2009 - 02.2012
  • Assistant Store Manager. Job duties including but not limited to overseeing all daily operations, sales budgets, trending reports, sales reports, freight flow, cash flow, schedules, payroll, customer complaints, (including install, delivery and special order sales) employee relations, employee evaluations, product ordering, inventory controls (including shrink and loss prevention)

DC ASSOCIATE

CABELA'S
08.2007 - 06.2008
  • I was responsible for getting orders from the DC and allocating to the team to get them filled efficiently.

DENTAL ASSISTANT/RECEPTIONIST

WYLIE DENTAL
11.2005 - 02.2007
  • Responsible for Ortho Records, assisted during extractions, amalgams, composites, crown inserts, bracketing, x-rays, implant surgery, sterilization, answering phones, scheduling appointments, billing, insurance claims, treatment plans, tracking patient treatment, etc.

HOUSE COORDINATOR

MENTOR
04.1999 - 12.2004
  • Writing and implementing programs, daily living skills, med passes, training new staff, behavioral modification.

RECEPTIONIST

MUSSER AND MCARDLE LC
09.1996 - 06.1998
  • Answering phones, scheduling appointments, billing, title searches, filling, etc.

BEHAVIORAL SPEC

NORTHWOOD
10.1988 - 09.1996
  • Uses CMS to maximize center efficiency by setting appointments, scheduling provider availability, scheduling center availability, updating patient information, physician information, and entering and tracking orders/invoices.
  • Communicates effectively via telephone, e-mail, and postal mail with patients and potential customers.
  • Works within a team environment with other members of the center staff to achieve goals established by Regional and Main office management.
  • Maintains a clean, inviting, and friendly environment within the clinic for customers and potential customers.
  • Maintains detailed and accurate records of cash and bank deposits, inventory, and call activity.
  • Maintain basic knowledge of hearing instrument function and troubleshooting.

Education

COMPLETED COURSEWORK TOWARDS SOME COLLEGE -

ILE IN HEARING CARE

HEARUSA APPRENTICESHIP - undefined

Skills

  • Time management

  • Customer Service

  • Communication skills

  • Sales

  • Documentation skills

  • Patient counseling

  • Testing procedures

  • Appointment setting

  • Recordkeeping requirements

  • Office management

  • Assistive listening devices

  • Hearing conservation

  • Presentation

  • Speech audiometry

  • Hearing aid repairs

  • Hearing aid accessories

  • Telecoil counseling

  • Earmold impressions

  • Hearing aid cleaning

  • Hearing aid fitting

  • Hearing aid programming

  • Noise protection

  • Audiometric testing

  • Tinnitus management

  • Bluetooth technology

  • Hearing loss prevention

  • Real ear measurement

  • Dispensing protocols

  • Hearing aid troubleshooting

  • Maintenance and repairs

  • Educational outreach

  • Device troubleshooting

  • Teamwork and collaboration

  • Customer service

  • Problem-solving

  • Attention to detail

  • Reliability

  • Excellent communication

  • Organizational skills

  • Active listening

  • Patient education

  • Customer support

  • Adaptability and flexibility

  • Relationship building

  • Professional ethics

  • Infection control protocols

  • Patient scheduling

  • Self motivation

  • Technical troubleshooting

  • Interpersonal skills

  • Professionalism

  • Time management abilities

  • Continuous improvement

  • Client training

  • Public education

  • Patient screening

  • Patient consultation

  • Bone conduction testing

  • Mold making

  • Hearing aid repair

Accomplishments

  • Achieved budget through effectively helping with community outreach.
  • Documented and resolved sound booth which led to working equipment.
  • Built my office through community outreach and social media.
  • Built my office from being negative to exceeding budget

Certification

Hearing Aid Specialist License

<Enter your own>

Title: Hearing Instrument Specialist

Timeline

HEARING INSTRUMENT SPECIALIST

HEARUSA
06.2023 - Current

PCC

HEARUSA
05.2014 - 06.2023

PHYSICAL THERAPY AIDE

WOOD REHAB AND FITNESS
12.2011 - 05.2015

ASSISTANT MANAGER

BUCKEYE FUEL AND FOOD
09.2009 - 02.2012

DC ASSOCIATE

CABELA'S
08.2007 - 06.2008

DENTAL ASSISTANT/RECEPTIONIST

WYLIE DENTAL
11.2005 - 02.2007

HOUSE COORDINATOR

MENTOR
04.1999 - 12.2004

RECEPTIONIST

MUSSER AND MCARDLE LC
09.1996 - 06.1998

BEHAVIORAL SPEC

NORTHWOOD
10.1988 - 09.1996

HEARUSA APPRENTICESHIP - undefined

COMPLETED COURSEWORK TOWARDS SOME COLLEGE -

ILE IN HEARING CARE

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