Lisa Willoughby

I currently handle all the Identity issues and complaints that are reported to UNC. Respond to patients inquiries, as well as resolve billing discrepancies and disputes, update patients insurance, contact patients insurance companies when needed to verify the correct information, resubmits claims for processing when needed, send requests for refunds, move payments when needed, along with reaching out directly to the patients to advise what occurred and how we corrected the issue. I research all the account carefully to verify who and how the issues occurred. Once I have everything corrected and I send all the information to our Privacy Department to advise what happened and how we corrected the issue, resolve disputes and conflicts. Address concerns and providing accurate information. Maintained detailed records of patients interactions and transactions, ensuring accurate documentation and follow-up. Research and resolved customer inquiries and complaints quickly. Identified and resolved discrepancies and errors in customer accounts. I have also helped our Liability Department with Attorney requests and Subpoenas,responded to BBB complaints, set up payment arrangements, respond to MyChart requests and inquires, Coordinate with other departments to ensure billing accuracy. Etc...

I worked in our ABC Department responding to out Attorney requests and handling court ordered subpoena, as well as responding to BBB complaints. Identify, access and resolve issues/problems with patient's billing efficiently and accurately. Assisted patient's in navigating their financial responsibilities by offering comprehensive explanations of insurance coverage and benefits, established payment plans for patients with high deductible insurance plans or significant out-of-pocket expenses, provides resolution of billing disputes, addressing concerns professionally and empathetically, verify insurance of patients to determine eligibility, file and update patient information with insurance providers to resolve denied claims and resubmit, collect payments and applied to patient accounts. Responded to customer concerns and questions on daily basis. Etc...

Processed payments and applied to customer balances, worked in call center environment handling manual and automatically dialed outbound calls, negotiated to collect balance in full, Maintained high volume of calls and met demands of busy and productive group, contacted customers to discuss past-due accounts and negotiated payment plans, monitored customer accounts for payment delinquency and initiated collection efforts and listened to customers and negotiated solutions that met their needs. Recognized as #1 Customer Service Representative, out of all sites Universal, in January 2011.

Traveled to different Alamance Burlington Schools daily to work with children who exhibited anger, aggression, withdrawn or other correctable behaviors while in school or during school activities. Delivered behavior curricula to students while maintaining high levels of behavioral and academic expectations for students, implemented individualized behavioral support plans and monitoring their effectiveness. Managed caseloads efficiently by prioritizing tasks, maintaining detailed documentation, and meeting critical deadlines. Utilized variety of methods, skills and tools to provide direct behavior support to students on caseload. Reduced the occurrence of challenging behaviors by conducting thorough assessments and identifying underlying triggers of each child. Maintained accurate records of child progress, updating treatment plans as needed to ensure continued success. Contributed to a safe and supportive environment by promptly addressing crisis situations and utilizing de-escalation techniques when necessary. Improved family involvement and understanding by providing education on behavioral strategies and techniques for use at home. Developed strong rapport with child, fostering trust and open communication. Developed intervention support plans for students to build behavioral skill capacity and preserve student access to instruction. Etc....

Implemented weekly lesson plans and activities to engage children and promote learning. Evaluated students performance regularly to ensure academic growth was being achieved consistently across all areas of development. Ensured a safe and nurturing environment for all students, boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects, maintained accurate records of each child''s progress throughout the year. Assessed each student''s abilities, tailoring instruction to meet individual needs and learning styles. Established positive communication with parents in daily conversation and formal conferences. Designed creative lesson plans that incorporated hands on activities and interactive learning experiences to foster curiosity and engagement. Implemented effective classroom management strategies and establishing clear expectations for conduct Allowed ample outdoor discovery time in schedule each day. Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions. Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books. Observed children to identify individuals in need of additional support and developed strategies to improve assistance. Encouraged critical thinking and problem solving skills with specially designed activities and games, encouraged self-help skills and personal responsibility. Maintained detailed records of students' progress and behavior, providing valuable feedback to parents and staff. Initiated parent-teacher meetings to discuss children's progress, strengthening family-school connections. Enhanced literacy skills with storytelling sessions, capturing students' imaginations and interest in reading. Enhanced children's social skills by organizing group activities that encouraged collaboration and communication. Organized activities to teach preschool children foundational learning skills such as letters and numbers. Implemented age appropriate curricula to meet each childs needs.