Lisa Wilson
Brooklyn,MI
Summary
Experienced in delivering exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and attention to detail. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Optician
Schaff Vision Care/Eaton Rapids Eyecare
09.2019 - 05.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Fine Jewelry Consultant
Zales The Diamond Store
08.2018 - 10.2018
- Conducted regular inventory audits, ensuring accurate stock levels and timely reordering of popular items.
- Maintained a clean, organized workspace conducive to efficient daily operations.
- Identified opportunities for upselling by proactively recommending additional pieces that complemented original selections.
- Educated customers on proper care and maintenance of their fine jewelry purchases, prolonging the lifespan of each piece.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Medical Assistant/Scribe
Florida Pain Institute
10.2016 - 07.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
Health Unit Coordinator
Covenant Healthcare
10.2015 - 08.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted with processing patient admissions, transfers and discharges.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
Office Manager/Referral Specialist/Medical Assistant
Dr Bodrie, MD
10.2008 - 03.2015
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced wait times for specialist appointments by diligently following up on pending referrals.
- Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
Co-Owner
Mountainside General Store
10.2007 - 08.2009
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
Receptionist/Disability Forms Clerk
Ronald Jenson, MD/Saginaw Valley Bone & Joint Ctr
09.2003 - 04.2008
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
Tawas Area High School
Tawas City, MI06.1988
Skills
- Customer Service
- Data Verification/Entry
- Analytical Thinking
- Administrative Functions
- Inventory Management
- Insurance Verification
- Computer Skills/Microsoft Office
- Product Upselling
- Transaction Processing
- Prescription Interpretation
- Attention to Detail
Timeline
Optician
Schaff Vision Care/Eaton Rapids Eyecare
09.2019 - 05.2023
Fine Jewelry Consultant
Zales The Diamond Store
08.2018 - 10.2018
Medical Assistant/Scribe
Florida Pain Institute
10.2016 - 07.2018
Health Unit Coordinator
Covenant Healthcare
10.2015 - 08.2016
Office Manager/Referral Specialist/Medical Assistant
Dr Bodrie, MD
10.2008 - 03.2015
Co-Owner
Mountainside General Store
10.2007 - 08.2009
Receptionist/Disability Forms Clerk
Ronald Jenson, MD/Saginaw Valley Bone & Joint Ctr
09.2003 - 04.2008
High School Diploma -
Tawas Area High School
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