Lisa Wilson
Charlotte,NC
Summary
Experienced Substitute Teacher with a proven track record in the Charlotte Mecklenburg School System, and over one year of experience as a teaching assistant in the Exceptional Children/Extensions classroom. Demonstrated ability to adapt to diverse classroom settings and foster student growth through effective communication and problem-solving skills. Adept at engaging students with interactive learning and hands-on activities. Skilled at working closely with EC students and teachers in a collaborative and supportive team environment. Committed to keeping up with lesson plans and working toward IEP's while fostering positive classroom environments and effectively managing student behavior.
Overview
33
33
years of professional experience
Work History
Substitute Teacher, K-5
Charlotte Mecklenburg School System
04.2018 - Current
- Adapt lesson plans to meet diverse student learning needs.
- Implement classroom management strategies to maintain a positive learning environment.
- Support students in group activities, fostering collaboration and teamwork.
- Monitor student progress and provide feedback to enhance understanding.
- Assist with administrative tasks such as attendance tracking and grading assignments.
- Engage students with interactive educational tools and resources.
- Collaborate with teachers to ensure curriculum continuity and consistency.
- Manage daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Provide individualized support to students struggling academically, tailoring instruction to meet their unique needs.
- Consistently receive positive feedback from parents, students, and administrators for dedication to student success and teamwork in providing a supportive learning environment.
Permits Facilitator/Administrative Assistant
Mecklenburg County Code Enforcement
07.2012 - 06.2018
- Facilitated permit applications by coordinating with stakeholders and regulatory agencies.
- Streamlined application processes, enhancing efficiency and reducing turnaround times for permits.
- Assisted clients in understanding and navigating complex permitting processes, ensuring successful outcomes for their projects. direct customers to applicable departmental and agency resources as needed
- Ensured compliance with local, state, and federal regulations by staying up-to-date on changing permit requirements.
- Trained new staff on permit facilitation procedures and best practices for regulatory compliance.
- Served as team lead for documentation, processing, and tracking of permit cancellation requests.
- Assisted contractors and homeowners in navigating services to access and edit accounts; submit applications for permits and temporary utilities, retrieval of forms and publications, schedule inspections, and provide information as requested on fees and charges to account
- Issued temporary certificates of compliance and certificates of occupancy upon project completion and agency approvals.
Administrative Assistant III
Mecklenburg County Land Use and Environmental Services Satellite Office
03.2008 - 07.2012
- Provided exceptional customer and departmental support by issuing internet application submittals of residential and commercial building and trades permits; assisted walk-in customers and contractors with applications and issuance of residential permits and account information
- Facilitated communication across departments, enhancing collaboration and information flow.
- Coordinated with county and city zoning inspectors to apply proper zoning requirements for permits
- Provided gatekeeper services for land development submittals; provide support by assisting designers with submittal requirements and fee processing; coordinated with town planning staff to provide permitting assistance in their jurisdictions
- Calculated fees; collected and applied payments for plan reviews, plat submittals, land development bonds, contractor account bonds, and permits
- Created and maintained spreadsheets to track plan submittals and monitor turnaround times
Administrative Support Assistant III
Mecklenburg County Child Health and Adolescent Services
04.2007 - 03.2008
- Developed and maintained spreadsheets for caseload, facility, and authorization tracking. Managed insurance provider authorizations and ensured continual certification dates for services.
- Disbursed, reconciled, and replenished petty cash
- Scheduled meeting rooms; recorded and transcribed minutes for departmental and unit meetings
- Maintained department vehicle and mileage logs, scheduled maintenance for departmental vehicles
Fiscal Support Assistant
Mecklenburg County Land Use and Environmental Services
05.2004 - 04.2007
- Processed invoices for payment using Advantage III accounting software
- Encumbered funds for Purchase Orders and Service Contracts
- Assisted internal customers with reimbursement and stockroom requests
- Assisted managers in tracking budget expenditures as needed
Office Assistant
Mecklenburg County Health Department/ Communicable Disease Control
10.1997 - 05.2004
- Provided administrative support for the Communicable Disease Office. Increased customer satisfaction by providing professional and courteous front desk support.
- Created databases and spreadsheets to help with reporting and tracking.
- Developed and maintained organized filing systems, enhancing document retrieval speed and accuracy.
- Utilized expense reports to track expenditures, deposited receivables and posted to appropriate accounts
- Purchased departmental supplies and secured bids from vendors
- Secured travel quotes and prepared requisitions for program staff
- Prepared minutes for departmental and response team meetings
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Administrative Assistant
Mecklenburg County Environmental Protection
05.1992 - 10.1997
- Front desk support to the laboratory director and staff
- Composed and prepared memos, letters, and all correspondence
- Created tables, forms, and reports using a database to enter and track laboratory samples
- Created and distributed detailed reports of laboratory results for clients
Education
Central Piedmont Community College
Charlotte, NCSkills
- Teaching diverse learners
- Multi-subject instruction
- Student engagement
- Interactive learning
- Positive reinforcement
- Hands-on activities
- Lesson plan implementation
- Adaptable
- Instructional technology
- Special education support
Timeline
Substitute Teacher, K-5
Charlotte Mecklenburg School System
04.2018 - Current
Permits Facilitator/Administrative Assistant
Mecklenburg County Code Enforcement
07.2012 - 06.2018
Administrative Assistant III
Mecklenburg County Land Use and Environmental Services Satellite Office
03.2008 - 07.2012
Administrative Support Assistant III
Mecklenburg County Child Health and Adolescent Services
04.2007 - 03.2008
Fiscal Support Assistant
Mecklenburg County Land Use and Environmental Services
05.2004 - 04.2007
Office Assistant
Mecklenburg County Health Department/ Communicable Disease Control
10.1997 - 05.2004
Administrative Assistant
Mecklenburg County Environmental Protection
05.1992 - 10.1997
Central Piedmont Community College
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