Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Lisa Wilson

Flagstaff

Summary

Skilled Property Administrator with expertise in tenant relations and lease management at Cypress Flagstaff Mall. Proven track record of enhancing tenant satisfaction through exceptional customer service and effective communication. Skilled in Microsoft Office and adept at managing documentation, ensuring timely renewals, and fostering positive relationships within diverse teams.

Overview

9
9
years of professional experience

Work History

Property Administrator

Cypress Flagstaff Mall
07.2022 - Current
  • Manage lease agreements and certificates of insurance, ensuring timely renewals and accurate documentation.
  • Assist in writing contracts with vendors, securing the best possible pricing for property services and supplies.
  • Increase tenant satisfaction by promptly addressing issues and providing exceptional customer service.
  • Collaborate with teams to create and schedule free community events.
  • Maintain original leases and renewal documents in digital and hardcopy format for property management office.
  • Work closely with general manager and various departments to meet program delivery goals.

Administrative Assistant

Flagstaff Unified School District
06.2017 - 07.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Resolved issues and complaints professionally, maintaining positive relationships with families for future business opportunities.
  • Managed daily pre-arrival/dismissal procedures, attendance, and student files in accordance with school and district guidelines.
  • Managed budgets for principal, faculty, and staff members, ensuring accurate documentation of spending for budgeting purposes.

Educational Assistant for Youth Theatre

Theatrikos Theatre Company
06.2016 - 03.2020
  • Developed strong rapport with theatre students, fostering trust and mutual respect to create a positive atmosphere conducive to learning theatrical curriculum.
  • Supported students with special needs in the Stage.Buddies Program by adapting scripts and acting lessons and providing necessary accommodations in collaboration with staff.
  • Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, imagination, and creativity.
  • Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
  • Partnered with Educational Director and Music Director in creating, designing, and facilitating week-long summer camps and workshops geared toward student interests.
  • Taught various theatre classes for students aged 4-18.
  • Promoted a safe and inclusive learning environment by addressing instances of bullying or discrimination promptly and effectively.
  • Collated show materials and provided marketing assistance to help prepare for daily instruction, activities, and performances.

Education

Masters of Education - Bilingual Multicultural Education

Northern Arizona University
Flagstaff, AZ
05-2000

Skills

  • Tenant relations
  • File management
  • Skilled multi-tasker
  • Teamwork and collaboration
  • Problem-solving
  • Creative and adaptable
  • Administrative tasks
  • Microsoft office expertise
  • Exceptional oral and written communication skills
  • Customer service-focused
  • Lease and insurance renewals
  • Marketing and advertising

Accomplishments

  • Collaborated with management team in the development of special events throughout the year.
  • Used Microsoft Excel to develop inventory and event tracking spreadsheets.
  • Designed annual Health and Wellness Fair to provide free resources and information to the community.
  • Collaborated with local schools on the Elevate My School Program, providing fundraising opportunities.
  • Served as Flagstaff Mall Ambassador with the Greater Flagstaff Chamber of Commerce.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Property Administrator

Cypress Flagstaff Mall
07.2022 - Current

Administrative Assistant

Flagstaff Unified School District
06.2017 - 07.2022

Educational Assistant for Youth Theatre

Theatrikos Theatre Company
06.2016 - 03.2020

Masters of Education - Bilingual Multicultural Education

Northern Arizona University

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