Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Winn

Palmdale,CA

Summary

Energetic Life Enrichment Director coordinates well-attended events that draw in residents, family members and community leaders. Offering more than 10 years of scheduling activities in variety of areas that appeal to various personalities. Accomplished professional with outstanding collaboration and calendaring skills. Team-driven professional successful supervising staff members, organizing great recreational activities and building lasting relationships. Multitasking Life Enrichment Director offering compassion and respect while communicating effectively. Creative in developing activities and expeditions that spark interest.

Overview

12
12
years of professional experience

Work History

Life Enrichment Director

The Havens At Antelope Valley
03.2022 - Current
  • Enhanced residents'' quality of life by implementing personalized and engaging activities programs.
  • Increased resident participation in activities by creating diverse and inclusive events tailored to individual interests.
  • Improved staff collaboration and communication through regular meetings, clear expectations, and team-building exercises.
  • Strengthened relationships with local community organizations for increased volunteer support and resource sharing.
  • Reduced resident isolation by promoting socialization opportunities within the community environment.
  • Evaluated program effectiveness through ongoing feedback from residents, families, and staff members, making improvements as needed.
  • Managed budgetary constraints while providing high-quality programming options for all residents.

Lead Service Attendant

LACMTA
10.2018 - 03.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related concerns.
  • Streamlined service procedures for increased team productivity and improved guest experiences.
  • Managed a team of service attendants, ensuring timely completion of tasks and optimal performance.
  • Implemented new training programs for service attendants, resulting in higher staff retention rates.
  • Collaborated with other departments to ensure seamless coordination of services for guests.
  • Developed effective communication strategies for better team collaboration and workflow management.
  • Established strong relationships with clients, fostering loyalty and repeat business.
  • Handled high-pressure situations with composure, ensuring quick resolution of issues and minimal impact on guest experience.

Facility Manager

Extra Space Storage
07.2012 - 12.2018
  • Improved facility efficiency by implementing preventive maintenance programs and optimizing resource allocation.
  • Reduced energy consumption through the installation of energy-efficient systems and monitoring usage patterns.
  • Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
  • Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.
  • Met and exceeded company based sales goal in property rental, as well as upselling company branded merchandise.
  • Increased cost savings by renegotiating vendor contracts and identifying areas for budget optimization.
  • Oversaw successful relocation projects, minimizing downtime and ensuring smooth transitions between facilities.

Education

Business Administration And Management

University Of Phoenix
Lancaster, CA
04.2028

Skills

  • Documentation
  • Effective collaboration and interaction
  • Recruiting and Hiring
  • Chaperoning events
  • Records Maintenance
  • Recordkeeping
  • Activity research and implementation
  • Activity Planning
  • Activity Coordination

Timeline

Life Enrichment Director

The Havens At Antelope Valley
03.2022 - Current

Lead Service Attendant

LACMTA
10.2018 - 03.2022

Facility Manager

Extra Space Storage
07.2012 - 12.2018

Business Administration And Management

University Of Phoenix

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Lisa Winn