Lisa Witt
GLASGOW,KY
Summary
Experienced in optimizing business procedures in all operational areas to support growth, profitability, and efficiency objectives. Achievement-oriented and proactive manager with a disciplined mentality. Results-driven Branch Operations Manager known for exceptional productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring operational excellence and fostering positive relationships with staff and clients. Skilled in overseeing daily branch operations, ensuring compliance with company and industry regulations. Background includes managing operational procedures, streamlining processes for efficiency and developing high-performing teams. Strengths lie in problem-solving, relationship building, leadership and strategic planning. Significant impact in previous roles through improved operational effectiveness and increased customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
American Producers
Glasgow, KY
09.2020 - 04.2025
- Served as primary contact between the branch and corporate headquarters.
- Managed inventory levels of cash, supplies, and other resources.
- Maintained accurate records of financial transactions.
- Organized daily workflow to maximize efficiency and productivity.
- Analyzed weekly sales figures and adjusted staffing accordingly.
- Prepared monthly reports on branch performance metrics.
- Performed routine audits of branch operations to identify areas for improvement.
- Conducted periodic reviews of existing processes to identify potential opportunities for cost savings or efficiency improvements.
- Reviewed customer account information for accuracy and completeness.
- Researched industry trends to ensure competitive advantage.
- Provided guidance on best practices for handling difficult customers or situations.
- Coordinated customer service initiatives and staff training.
- Developed strategies to optimize branch operations.
- Implemented new operational procedures to enhance customer experience.
Specialist
Lowes Home Improvment
Bowling Green, KY
08.2005 - 03.2025
- Provided technical support for customers in resolving complex issues.
- Researched and analyzed customer feedback to identify areas of improvement.
- Conducted regular meetings with staff to review progress and address any concerns.
- Generated reports to track performance metrics of team members.
- Created training materials for new hires on the company's procedures and policies.
- Developed and implemented specialized procedures for customer service operations.
- Analyzed customer needs and recommended appropriate products or services.
- Flooring, Paint, Outside Garden, Millwork, Hard ware Tools
Shipping Coordinator
JNM Kentucky
Glasgow, KY
09.2018 - 09.2021
- Tracked shipments using automated systems to monitor progress and ensure on-time delivery.
- Processed returns from customers in accordance with company policies and procedures.
- Coordinated the movement of goods between suppliers, customers, and warehouses.
- Inspected incoming shipments for accuracy against purchase orders prior to acceptance.
- Monitored inventory levels to ensure timely replenishment of stock items.
- Prepared bills of lading for outgoing freight shipments according to established guidelines.
- Coordinated deliveries based on customer requirements while optimizing cost savings opportunities.
- Assisted in developing new processes for improved efficiency within the shipping department.
- Researched and resolved discrepancies related to shipments, invoices, and other documentation.
- Developed relationships with carriers to negotiate rates and obtain capacity when necessary.
- Provided support for internal audits related to shipping operations.
- Generated reports detailing shipment activities for management review.
- Performed regular cycle counts of inventory stored in warehouse locations.
Education
High School Diploma -
Mt Eden High School
Hayward, CA06-1980
Skills
- Inventory management
- Financial reporting
- Process improvement
- Customer service
- Staff training
- Performance analysis
- Team leadership
- Workflow optimization
- Operational efficiency
- Sales management
- Opening and closing processes
- Staff supervision
- Delivery fleet management
- Safety protocol
- Employee development
- Security and safety protocols
- Sales planning
- Excellent work ethic
- Excellent communication skills
Certification
- Zone Mgr Class
- Advance Sale Skills
References
References available upon request.
Timeline
Branch Operations Manager
American Producers
09.2020 - 04.2025
Shipping Coordinator
JNM Kentucky
09.2018 - 09.2021
Specialist
Lowes Home Improvment
08.2005 - 03.2025
High School Diploma -
Mt Eden High School
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