Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Wittmayer

Arlington,TX

Summary

Customer-oriented store manager offering over 33 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Establishing Boot Barn as the global industry leader as we support our customers, serve our local communities, and empower our Boot Barn Partners

Overview

33
33
years of professional experience

Work History

Store Manager

Boot Barn
Euless, TX
10.2017 - Current
  • Band together in supportive and inclusive ways to drive our collective success. Bring a team Orientation and an open mind to stretch our thinking and encourage innovation. Lead by example, ensuring exceptional customer service and a positive shopping experience. Set high operational excellence standards in all areas of retail. Achieved a 10.7% increase in store sales to plan in FY23 and a 1.1% increase in FY24, along with improving OSAT from 86.9% in FY23 to 88.1% with a survey-to-transaction ratio of 1.22 in FY24.

Assistant Store Manager

Sheplers Western Wear / Boot Barn
Arlington, TX
04.2013 - 10.2017
  • Enthusiastically supported and reinforced the Store Manager in ensuring the store met its goals and standards in areas of sales productivity, customer service, visual merchandising, store operations, staff training and development, and in maintaining the overall appearance of the store. Managed over 30 partners.

Key Holder

Sheplers Western Wear
Arlington, TX
06.1996 - 04.2009
  • Supervised the selling area and had the responsibility for selling, customer service, sales promotions, scheduling, and coached team members to success.

Sales Associate

Sheplers Western Wear
Arlington, TX
10.1991 - 06.1996
  • Provided customer service to ensure the store met its daily goals. Performed price changes, out-of-stocks, special orders, and chargebacks.

Education

Business Management

Hardin-Simmons University
Abilene, TX
1992

Skills

  • Relationship building and management
  • Team leadership and coaching
  • Merchandising
  • Operations
  • Product and service sales
  • Maximizing profitability
  • Goals and performance
  • Training and mentoring
  • Multitasking and Organization
  • Demonstrate integrity, honesty and tranparency
  • Help train 7 new Store Managers and 1 Assistant Manager 2009-2016
  • Interim Store Manager, June 2009 - March 2010, May 2012 - July 2012
  • Helped in several stores while Store Managers were out on leave or vacation
  • Ran NFR booth in Las Vegas, Nov 2010 and Nov 2011
  • Promoted 5 Sales Partners to Key Holder
  • Promoted 2 Sales Partners to ICS
  • Promoted 1 ICS to ASM

Timeline

Store Manager

Boot Barn
10.2017 - Current

Assistant Store Manager

Sheplers Western Wear / Boot Barn
04.2013 - 10.2017

Key Holder

Sheplers Western Wear
06.1996 - 04.2009

Sales Associate

Sheplers Western Wear
10.1991 - 06.1996

Business Management

Hardin-Simmons University

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Lisa Wittmayer