Lisa Wllliams
Columbus,OH
Overview
15
15
years of professional experience
Work History
Medical Courier Driver
JB DELIVERY SERVICES LLC
Columbus, OH
05.2024 - Current
- Pickup and delivery goods.
- Complies with all policies and procedures needed for the delivery
Independent Contractor/Delivery Driver
Amazon.com
Groveport, OH
09.2022 - 05.2024
- Scan pick up package at the Amazon hub and drop off a customer home
Librarian
Columbus City School
Columbus, OH
09.2018 - 04.2024
- Teach students how to find books to read for pleasure; conduct research for schoolwork, students others staff members, business, or personal interest; and show students how to access the library's resources online.
- Supervise students and enforce library rules
- Check out and re-shelf books.
- Run various library reports. Performed a yearly inventory.
- Conduct various activities that go along with the book of the day.
- Work with children of all compacity
- School garden coordinator.
- Serve on the sunshine committee
- Assist in supervising breakfast, lunch, and recess.
- Assist in the dismissal process of students.
- CPI Certified
Shift Supervisor
Securitas Security USA
Columbus, OH
09.2019 - 05.2021
- Used software tools to input data
- Remain vigilant to prevent theft.
- Travel to varies locations to ensure all guards are following rules and safety procedures
- Reported daily activities.
- Called police or fire department in emergencies.
- Investigated disturbances.
- Schedule and ensure all positions are filled
- Answered telephone calls.
- Monitored security cameras.
- Verified employee credentials.
- Monitored entrances and exits.
- Reported damage, theft, vandalism, presence of unauthorized persons, and suspicious activities.
Instructional Assistant
Sonshine Christian Academy Columbus OH
Columbus, OH
08.2017 - 05.2018
- Participated in classroom activities under the direction of a certified teacher.
- Input lesson plan and grades in Ren-web.
- Assist in supervising breakfast, lunch, and recess.
- Assist in the dismissal process of students.
- Presented subject matter to students under the teacher's direction.
- Maintain solution room when students are removed from class for behavioral issues.
- Copy papers, create fliers, type letters, arrange field trips, conduct daily announcements, create monthly newsletters, maintain the front desk, and answer phone calls.
Customer Service Representative
Eddie Bauer Groveport OH
Groveport, OH
08.2015 - 08.2016
- Maintain GEOM, ODOM, Resolve customer complaints, inquiries or request. This may include handling difficult situations and irate customers.
- Perform sales or support functions as necessary to provide individualized customer service of a high-standard professional level.
- Adjust customer accounts to accurately reflect the decisions made to resolve customer inquiries in accordance with department procedures.
- Perform data entry functions.
- Review and update all provided reference materials to maintain comprehensive understanding of policies and procedures.
- Identify and communicate to management significant trends in customer inquiries.
Customer Service Agent
Dupree Security Inc
Atlanta, GA
01.2014 - 08.2015
- Used software tools including Lenel Security.
- Spoke with customers by phone, in person.
- Canceled accounts.
- Received and processed incoming phone calls from customer or client base.
- Recorded details of customer interactions, complaints, comments.
- Ensured that appropriate changes were made to resolve customer concerns.
- Effectively identified customer concerns over the phone.
- Referred unresolved customer grievances for further investigation.
- Assessed validity of customer complaints.
- Determined possible causes of customer complaints.
- Communicated with a clear, distinct voice.
- Exhibit strong customer service skills.
Pharmaceutical Inspector
Pharmaforce Inc
New Albany, OH
08.2010 - 01.2014
- Approves incoming materials by confirming specifications; conducting visual and measurement tests; rejecting and returning unacceptable materials.
- Documented in detailed any non-conformance of products/parts to specifications.
- Maintained logs of product inspections.
- Verified quantities.
- Examined and measured items for company standards, and functional operation.
- Ensured compliance with procedures for receiving, storage, and shipping.
- Determined correct specifications by interpreting data, and manuals.
- Weighed products for conformance to specifications.
- Maintains a safe and healthy work environment by following standards and procedures; complying with legal regulations.
- Prepared Batch Record and Reconciliation Forms.
- Approves finished products by confirming specifications; conducting visual and measurement tests; returning products for rework; confirmed reworked products.
Timeline
Medical Courier Driver
JB DELIVERY SERVICES LLC
05.2024 - Current
Independent Contractor/Delivery Driver
Amazon.com
09.2022 - 05.2024
Shift Supervisor
Securitas Security USA
09.2019 - 05.2021
Librarian
Columbus City School
09.2018 - 04.2024
Instructional Assistant
Sonshine Christian Academy Columbus OH
08.2017 - 05.2018
Customer Service Representative
Eddie Bauer Groveport OH
08.2015 - 08.2016
Customer Service Agent
Dupree Security Inc
01.2014 - 08.2015
Pharmaceutical Inspector
Pharmaforce Inc
08.2010 - 01.2014
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