Lisa Wolfinger
Canal Winchester,OH
Summary
Dedicated Shipping and Receiving Supervisor with over 25 years of experience in logistics and inventory management. Skilled in communication, time management, and safety enforcement, with a track record of reducing processing errors and improving team productivity through effective leadership.
Overview
25
25
years of professional experience
Work History
Shipping and Receiving Supervisor
Dorcy International
Columbus, OH
11.2000 - Current
- Supervised daily shipping and receiving operations, ensuring timely and accurate order fulfillment.
- Coordinated logistics with carriers to optimize transportation routes and reduce costs.
- Implemented inventory management systems to enhance tracking accuracy and minimize discrepancies.
- Trained and mentored staff on best practices for shipping processes and safety protocols.
- Developed standard operating procedures to improve workflow efficiency within the warehouse.
- Analyzed shipping data to identify trends, facilitating informed decision-making for process improvements.
- Led initiatives to streamline operations, achieving significant reductions in processing time and errors.
- Optimized storage space usage by organizing inventory according to product type and frequency of use.
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
- Evaluated employee performance regularly, providing constructive feedback that led to improved productivity and job satisfaction among team members.
- Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
- Oversaw loading dock operations, maintaining a safe environment and preventing accidents or delays during peak hours.
- Coordinated with multiple departments for seamless order fulfillment, enhancing cross-functional collaboration within the company.
- Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
- Collaborated with sales team to resolve customer complaints quickly and efficiently.
- Managed inventory levels effectively through regular audits, adjustments, and communication with suppliers.
- Boosted customer satisfaction by ensuring accurate shipment tracking and timely delivery updates.
- Ensured compliance with all relevant regulations by maintaining up-to-date knowledge of industry standards.
- Reduced overtime hours by allocating resources effectively and prioritizing tasks based on urgency and importance.
- Improved team performance with regular training sessions on safety procedures, equipment operation, and time management.
- Implemented cost-saving measures that reduced overall shipping expenses without compromising quality or timeliness of deliveries.
- Streamlined documentation processes for greater accuracy in record-keeping and faster retrieval of information when needed.
- Developed strong relationships with carriers to secure competitive rates for transportation services.
- Implemented an efficient system for returns processing, minimizing costs associated with damaged or incorrect items received from customers or suppliers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Processed returns and updated accounts.
- Reviewed paperwork to determine priorities and set schedules.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Assigned tasks to team members to complete within designated time frames.
- Trained new team members on proper and safe use of tools and equipment.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Monitored progress of tasks to provide feedback for improvement.
- Resolved conflicts between team members and addressed complaints or grievances.
- Monitored production levels and implemented measures to increase output.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Met or exceeded production goals and objectives by following strict procedures.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Developed and implemented strategies to improve team productivity and efficiency.
- Determined staffing needs, developing schedules to staff all shifts.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Enforced team adherence to safety regulations and protocols.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Education
SOUTH HIGH SCHOOL
COLUMBUS OHIO Skills
- Receiving processes
- Warehouse operations
- Receiving coordination
- Shipping procedures
- Load planning
- Inventory control
- Safety enforcement
- Personnel management
- Order fulfillment
- Bin maintenance
- Stock control
- Product receiving
- Vendor auditing
- Transportation planning
- Schedule planning
- Forklift operations
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Loading and unloading
- Reliability
- Excellent communication
- Computer skills
- Email and phone communication
- Shipping and receiving
- Order picking and processing
- Employee supervision
- Forklift operation
- Warehouse management
- Staff management
- Basic mathematics
- Task delegation
Timeline
Shipping and Receiving Supervisor
Dorcy International
11.2000 - Current
SOUTH HIGH SCHOOL