Lisa Wolkenhauer
Faribault,MN
Summary
Well-qualified case management professional skilled at directing clients through career planning steps and helping to build vocational strengths. Proficient in diverse program services and the current employment market. Well-organized and hardworking planner looking for a challenging position. Proven expertise in vocational support and career planning demonstrated during 30 years of related experience. Experienced in being an advocate for each client and managing referrals for program assistance. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Rehabilitation Therapist Supervisor
State of Minnesota Human Services
Owatonna, MN
02.1996 - Current
- Collaborated with other healthcare professionals to coordinate effective rehabilitation services for patients.
- Documented and evaluated successes and failures of care plans and interventions.
- Monitored client progress and evaluated outcomes of treatment plans.
- Monitored daily performance and patient outcomes to maintain quality assurance.
- Identified potential barriers to successful rehabilitation outcomes and developed strategies to overcome them.
- Organized and carried out continual education and development of staff.
- Helped individuals address disabilities and put together career plans.
- Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
- Orchestrated adequate staffing and scheduling patterns to deliver cost-effective and quality care.
- Performed assessments to determine individual limitations and strengths.
- Provided crisis intervention when needed during times of distress or emergency situations.
- Implemented evidence-based interventions to help clients improve their quality of life.
- Advised family members on available community resources that could be beneficial for the client's long-term success.
- Collaborated with various healthcare professionals to plan rehabilitation programs.
- Interviewed, hired and trained employees in various roles.
- Responded to needs and concerns of residents and visitors.
- Encouraged client participation in recreational activities suitable for their level of disability.
- Conducted employee evaluations to offer personalized feedback and coaching.
- Directed and supported internal case management and client advocacy.
- Developed treatment plans in collaboration with multidisciplinary team members.
- Promoted healthy lifestyle behaviors through education and support.
- Enforced state and federal regulations as well as company policies and procedures for strict compliance.
- Oversaw management of clinical documentation, billing reimbursement, resident rights and customer service.
- Connected individuals with relevant community resources and coordinated referrals.
- Assisted patients in developing strategies for improving daily living activities.
- Established long and short-term goals for therapeutic services to encourage patient progress.
- Prepared patients for self-management and decision-making responsibilities.
- Coached clients on how to manage stressors that may interfere with recovery goals.
- Documented and filed patient health reports and charts.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Education
Associate of Applied Science - Occupational Therapy Assistance
St. Catherine University
Saint Paul, MN06-1989
Skills
- Care Planning
- Quality Improvement
- Case Management
- Staff Management
- Client Needs Assessment
- Client Records Management
- Progress Monitoring
- Intervention Tactics
- Records Management
- Client Advocacy
- Medical Recordkeeping
- Community Resources
- Goal Setting
Timeline
Rehabilitation Therapist Supervisor
State of Minnesota Human Services
02.1996 - Current
Associate of Applied Science - Occupational Therapy Assistance
St. Catherine University
Similar Profiles
Kathleen HoytKathleen Hoyt
Security Counselor at State Of Minnesota Human ServicesSecurity Counselor at State Of Minnesota Human Services
Christian NYONGKAHChristian NYONGKAH
Behavior Modification Assistant at State of Minnesota Department of Human ServicesBehavior Modification Assistant at State of Minnesota Department of Human Services
Geanna GagnerGeanna Gagner
Office Administration Specialist at State of Minnesota Department of Human ServicesOffice Administration Specialist at State of Minnesota Department of Human Services