Lisa Wollermann
Detona,FL
Summary
Dedicated and dependable, with over twenty five years of experience in the customer service industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills, and the ability to work well under pressure.
Overview
19
19
years of professional experience
Work History
Office Assistant 111
Volusia County Government
Deland, FL
03.2020 - Current
- Answered incoming telephone calls from Volusia County residents and internal employees, and directed them to appropriate department within.
- Provided technical support by troubleshooting County wide telephone and fax machine issues. Set up service call tickets with vendors including AT&T, Morse Communications, and Suncom.
- Follow up on service tickets, ensuring effective resolution.
- Averaged 100 calls per day,
Customer Service and Repair
Charter-Spectrum
Deland, FL
01.2016 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided technical support for internet, telephone, and television services to external customers.
- Set up service calls for field technicians.
- Created sales opportunities and orders while troubleshooting customer's service problem. Managed over one hundred calls per day.
- Answered customer questions regarding available merchandise, current prices and upcoming company changes.
Customer Service Representative 111
Brighthouse Networks
Deland, FL
01.2003 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Troubleshoot customer's cable tv, internet and telephone service problems, and setting up service calls if needed.
- Responded proactively and positively to rapid change.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Promoted upsell opportunities and created orders for services added.
- Increased sales on my team by 15% consistently.
Education
High School Diploma -
Frankfort-Schuyler Central High School
Frankfort, NY06.1988
Skills
- Outgoing and optimistic, provides excellent customer service, and looks for sales opportunities An excellent communicator
- Comfortable talking and typing simultaneously, and looking for sales opportunities, while navigating multiple screens and programs,
- Dependable, adaptable, and works well under pressure Great multitasker, with organizational skills above average
- Have used many programs including ICOMS, Gateway, CRM, and CSG
- Great problem solving skills, and a team player
- Office support (phones, faxing, filing)
- Effective time management skills
Timeline
Office Assistant 111
Volusia County Government
03.2020 - Current
Customer Service and Repair
Charter-Spectrum
01.2016 - 08.2019
Customer Service Representative 111
Brighthouse Networks
01.2003 - 01.2016
High School Diploma -
Frankfort-Schuyler Central High School
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