Lisa Wright
Roseville,California
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
BEER-TENDER
MOKSA
06.2021 - 12.2023
- Maintained a clean and organized bar environment for improved customer experience.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted in inventory management, ensuring adequate stock levels for smooth operations.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Collaborated with fellow staff members to optimize workflow and service quality.
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Participated in staff training sessions to continuously improve product knowledge and service skills.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
ASSISNTANT MANAGER
Starbucks, Barista
05.2017 - 03.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
Education
High School Diploma -
El Serno Inderpendant Studies
Fair Oaks, CA06.2001
Skills
- Beer Knowledge
- Maintaining Equipment
- Order Processing
- Conflict Resolution
- Quality Control
- Multitasking Abilities
- Staff Training
- Pouring Techniques
- Cash Handling
- Glassware Maintenance
- Interpersonal Skills
Timeline
BEER-TENDER
MOKSA
06.2021 - 12.2023
ASSISNTANT MANAGER
Starbucks, Barista
05.2017 - 03.2020
High School Diploma -
El Serno Inderpendant Studies
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