Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lisa Wright

Huber Heights,OH

Summary

Dynamic leader with a proven track record at Burlington, adept in retail inventory management and exceptional in fostering customer relationships. Leveraged outstanding communication skills to exceed fiscal sales goals, driving team performance and customer satisfaction. Skilled in MS Office, demonstrating a flexible approach to operational challenges and team development.

Overview

26
26
years of professional experience

Work History

Assistant Operations Manager

Burlington
Middletown, OH
10.2015 - 11.2024
  • Assisted in the recruitment, training, and evaluation of personnel.
  • Developed and implemented operational procedures to ensure efficient workflow.
  • Managed daily operations of the store, including opening and closing procedures.
  • Hired, trained, mentored, and evaluated staff members on a regular basis.
  • Conducted inventory management activities such as receiving shipments and maintaining stock levels.
  • Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
  • Organized promotional events to increase brand awareness and drive sales growth.
  • Maintained cleanliness standards throughout the store by delegating tasks to staff members.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Supported retail associates to drive quality performance and experiences for guests.
  • Met or exceeded fiscal sales goals, maximizing operating budgets.
  • Facilitated communication between store staff and upper management, ensuring alignment with company goals.

Acting Merchandise Ops Manager / Key holder

Burlington
Miamisburg, OH
04.2009 - 09.2015
  • Stocked and restocked inventory when shipments were received
  • Delivered excellent customer service by greeting and assisting each customer
  • Addressed customer inquiries and resolved complaints
  • Opened a new store location and assisted in recruiting and training new staff
  • Reorganized the sales floor to meet company demands
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
  • Fulfilled customer shipping needs using UPS and USPS methods
  • Maintained daily record of all transactions
  • Trained staff to deliver outstanding customer service
  • Addressed and corrected sales staff communication issues in a tactful and effective manner
  • Contributed to merchandising ideas at team sale meetings

Co-Manager

Next 2 Last Stitch
Crystal River, OH
12.2008 - 05.2009
  • Delivered excellent customer service by greeting and assisting each customer
  • Addressed customer inquiries and resolved complaints
  • Design and implemented customer satisfaction metrics
  • Stocked and restocked inventory when shipments were received
  • Reorganized the sales floor to meet company demands
  • Wrote order supply requests to replenish merchandise
  • Worked closely with the district manager to formulate and build the store brand

Prep

McDonald's
Huber Heights, OH
10.2005 - 11.2007
  • Accepted payment from customers and made change as necessary
  • Apportioned and served food to facility residents, employees, or patrons
  • Assisted co-workers
  • Assisted diners with seating as needed
  • Checked the quantity and quality of received products
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
  • Cleaned and prepared various foods for cooking or serving
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
  • Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
  • Executed various kitchen stations and assisted with, meat, fish, saute or pantry
  • Informed patrons of establishment specialties and features
  • Inspected dining and serving areas to ensure cleanliness and proper setup
  • Kept drink stations clean and ready for service
  • Located items requested by customers
  • Performed dishwasher duties
  • Performed serving, cleaning, and stocking duties in establishments
  • Placed food servings on plates and trays according to orders or instructions
  • Portioned and wrapped food
  • Prepared a variety of foods according to customers' orders or supervisors' instructions
  • Prepared and served hot and cold beverages
  • Prepared coffee-based and other beverages on request; serve prepared pastries and other food items
  • Prepared food items such as sandwiches, salads, soups, and beverages
  • Prepared items on station assignment list
  • Stocked and rotated products, stocked supplies, and paper goods in a timely basis

Front Cashier / Prep

McDonald's
Dayton, OH
03.2001 - 10.2005
  • Accepted payment from customers and made change as necessary
  • Received frequent customer compliments for going above and beyond normal duties
  • Maintained a professional tone at all times, including during peak rush hours
  • Continually kept carpets and floor clear of debris
  • Regularly checked on guests' satisfaction
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Sorted and removed trash, placing it in designated pickup areas
  • Removed trays and stacked dishes for return to kitchen
  • Provided customers with product details, such as coffee blend and preparation descriptions
  • Packaged take-out foods and served food to customers
  • Examined trays to ensure that they contained required items

Server

Frisch's Big Boy
Beavercreek, OH
09.1998 - 03.2001
  • Assisted co-workers
  • Assisted diners with seating as needed
  • Checked the quantity and quality of received products
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
  • Cleaned bars, work areas, and tables
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
  • Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen
  • Greeted guests and sat them at tables or in waiting areas
  • Inspected dining and serving areas to ensure cleanliness and proper setup
  • Kept drink stations clean and ready for service
  • Performed serving, cleaning, and stocking duties in establishments
  • Took orders from patrons for food or beverages
  • Used all food handling standards
  • Notified kitchen personnel of shortages or special orders
  • Packaged take-out foods and served food to customers
  • Provided customers with product details, such as coffee blend and preparation descriptions
  • Provided guests with menus
  • Removed trays and stacked dishes for return to kitchen
  • Set tables with clean linens, condiments, and other supplies
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner

Assistant Hotel Manager

Howard Johnson
Vandalia, OH
07.1998 - 03.2001
  • Managed a 158 room full-service boutique hotel
  • Processed guest payments for room charges, food and beverage charges and phone charges
  • Greeted and registered guests and issued room keys
  • Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability
  • Recommended top dining and entertainment options for guests in the Dayton area
  • Balanced all rebates and other miscellaneous charges
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette
  • Monitored room availability using Computel
  • Delivered requested items to guests' rooms
  • Processed credit card transactions during the checkout process
  • Referred guests to local restaurants and recommended attractions in the area
  • Served as public relations representative for the hotel
  • Supervised 23 front desk staff
  • Greeted all guests in a courteous and professional manner
  • Monitored the appearance and performance of the front desk staff
  • Fostered strong working relationships with all hotel departments

Hotel Front Office Manager

Dayton Airport Inn
Vandalia, OH
07.1998 - 03.2001
  • Processed guest payments for room charges, food and beverage charges and phone charges
  • Greeted and registered guests and issued room keys
  • Balanced all rebates and other miscellaneous charges
  • Maximized occupancy rates
  • Served as public relations representative for the hotel
  • Supervised 15 front desk staff
  • Greeted all guests in a courteous and professional manner
  • Monitored the appearance and performance of the front desk staff
  • Fostered strong working relationships with all hotel departments

Education

High School Diploma -

Kettering High School

Skills

  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • MS Office proficient
  • Outstanding communication skills
  • Exceptional leader
  • Conflict resolution skills
  • Team-oriented
  • Sales professional
  • Reliable
  • Flexible schedule
  • Exceptional customer service
  • Exceptional communicator
  • Fluent in English
  • Inventory management systems
  • Customer service surveys
  • Marketing and advertising
  • Knowledge of basic food preparation
  • Proficiency in inventory and ordering
  • Proven leadership skills
  • Reliable, punctual and committed to customer service
  • Willing to work under pressure
  • Written and oral communication skills
  • Able to regularly lift/move up to 25-50 lbs
  • Excellent guest service skills
  • Relationship-building
  • Data entry
  • Budgeting and cost control
  • Superb interpersonal skills
  • Sales reports and correspondence
  • Background in catering
  • Multi-line switchboards

Accomplishments

  • Successfully opened 3 brand new retail stores from the ground up.
  • Promoted from Shift Hotel Manager to Assistant Hotel Manager

Timeline

Assistant Operations Manager

Burlington
10.2015 - 11.2024

Acting Merchandise Ops Manager / Key holder

Burlington
04.2009 - 09.2015

Co-Manager

Next 2 Last Stitch
12.2008 - 05.2009

Prep

McDonald's
10.2005 - 11.2007

Front Cashier / Prep

McDonald's
03.2001 - 10.2005

Server

Frisch's Big Boy
09.1998 - 03.2001

Assistant Hotel Manager

Howard Johnson
07.1998 - 03.2001

Hotel Front Office Manager

Dayton Airport Inn
07.1998 - 03.2001

High School Diploma -

Kettering High School
Lisa Wright