Lisa Wright
Pompano Beach,FL
Summary
Dynamic sales leader with a proven track record at First Southern Van Lines, excelling in team motivation and strategic goal setting. Expert in sales coaching and process optimization, I foster high-performing teams that consistently exceed targets. My commitment to customer satisfaction and relationship building drives significant improvements in client retention and sales performance.
Results-driven General Sales Manager proficient in [Industry] products. Specialized in increasing sales and maximizing team success. Talented motivator and leader with a decisive, hardworking and resourceful approach.
Performance-oriented Sales Leader offering exceptional record of achievement over [Number]-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
15
15
years of professional experience
Work History
General Sales Manager
First Southern Van Lines
01.2018 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Sales Manager
Precise Moving and Storage
02.2015 - 01.2018
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Customer Service Manager
Heritage Moving and Storage
04.2011 - 02.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Tailored training content to meet specific needs of customer service representatives.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Associate of Arts - Business
Essex Community College
06-1986
Skills
- Team leadership
- Team motivation strategies
- Team building
- Sales prospecting
- Sales team management
- Employee training
- Strategic goal setting
- Sales coaching
- Regulatory compliance
- Employee training
- Sales process optimization
Timeline
General Sales Manager
First Southern Van Lines
01.2018 - Current
Sales Manager
Precise Moving and Storage
02.2015 - 01.2018
Customer Service Manager
Heritage Moving and Storage
04.2011 - 02.2015
Associate of Arts - Business
Essex Community College