Lisa Wroten
Dover,DE
Summary
Decisive Administrative Manager manages team members and handles business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in managing schedules, coordinating training programs and producing financial reports. Multi-talented for 20 years with the company in various positions with impressive promotions.
Overview
24
24
years of professional experience
Work History
Administrative Manager
TJX Companies
Dover, Delaware
01.2000 - Current
- Compiled receiving reports to verify merchandise counts and route merchandise to proper locations.
- Processed freight deliveries and tracked receipt of merchandise for accuracy and completion.
- Skilled in demonstrating knowledge of store products and services
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer complaints in a professional manner.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Managed opening and closing procedures by reconciling sales records and cash transactions.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
Some College (No Degree) -
Christian Liberty Academy
Arlington Heights, ILSkills
- Policy Development
- Resources Allocation
- Office Supervision
- Proposal Writing
Accomplishments
- Recipient of many employee awards to include Employee of the Quarter, awarded monetary bonuses, recognition by home store and region and exceeded performance expectations earning leadership roles.
Timeline
Administrative Manager
TJX Companies
01.2000 - Current
Some College (No Degree) -
Christian Liberty Academy