Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
BusinessAnalyst

Lisa Xiong

Tulsa,OK

Summary

Organized retail professional prepared to excel in supervisory capacity. Proven ability to manage store functions efficiently and support team members in achieving operational goals. Known for reliability and adaptability, effectively managing changing priorities and maintaining store standards. Skills include team leadership and operational oversight.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Key Holder

Q Bueno
08.2020 - 07.2024


  • Performing tasks and duties without supervision
  • Receiving phone calls and shipments
  • Data entry for retail merchandise in store database
  • Overseeing rotations and quality of store merchandise
  • Processing time cards and delegating tasks
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Administering tasks, breaks and duties for other members, training and providing coaching
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Managed store personnel by delegating tasks and supervising daily operations.

Team Member

Sodexo
09.2018 - 08.2020
  • Distribution of inventory in multiple stations
  • Navigating basic computer skills and interpersonal skills
  • Adapted through multiple branches of the franchise
  • Provided flexibility and understanding in each role
  • Communicated tasks and duties with others
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted with inventory counts and stocking of merchandise.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Education

Associate of Arts - Biblical Studies

International College of Bible Theology
Sikeston, Missouri
06.2023

High School Diploma -

Grant Union High School
Sacramento, CA
06.2016

Skills

  • Microsoft Office
  • 45 WPM Typist
  • 10 Key by Touch
  • Bilingual: Hmong and English
  • Cash handling
  • Training and mentoring
  • Product ordering
  • Opening and closing coordination
  • Multitasking and prioritizing
  • Inventory and stocking
  • Handling complaints
  • Delegation and supervision

References

  • Lana Vahchuama, Admin school-site senior, lana.vahchuama@trusd.net
  • Lisa Quilice, Admin school-site, lisa.quilice@trusd.net
  • Kim Yon Ok, Retail manager, minmom90@gmail.com

Certification

  • Food Handler's Permit/License- County or city public health departments.

Timeline

Key Holder

Q Bueno
08.2020 - 07.2024

Team Member

Sodexo
09.2018 - 08.2020

Associate of Arts - Biblical Studies

International College of Bible Theology

High School Diploma -

Grant Union High School
Lisa Xiong