Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Hi, I’m
Lisa Yanarella
Providence,RI
Summary
Overview
19
years of professional experience
Work History
McDonald's
Crew Member
01.2013 - Current
Job overview
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Dunkin' Donuts
Crew Member
02.2005 - 05.2012
Job overview
- Brewed coffee and tea and changed out drink station syrups.
- Accurately operated cash register to process customer payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
Susan Clancy
Catering Staff Member
Job overview
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks
Education
Scituate High SchoolScituate, MA
High School Diploma
University Overview
Skills
- Goal-Driven
- Merchandising and Display
- Upselling Strategies
- Customer Assistance
- Materials Transport
- Stockroom Upkeep
- Folding Clothes
- Store Opening and Closing
- Motivated Team Player
- Cash Register Operation
- Collaborative Environments
- Customer Service
- Adaptability and Flexibility
- Restock Shelves
- Customer Engagement
Timeline
Crew Member
McDonald's
01.2013 - Current
Crew Member
Dunkin' Donuts
02.2005 - 05.2012
Catering Staff Member
Susan Clancy
Scituate High School
High School Diploma
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