PDI
Lisa Yates
District Coach
Powell,WY
Summary
In July of 2014 I started working as a Store Associate for Good2Go Convenience Stores. January of 2015 I took over as Store Manager of their largest store in Cody. This location is a convenience store, liquor store, Port of Subs, and Champs Chicken. We now have Little Caesars. I have managed this store for 7 years and now also serve as District Coach. As a District Coach, I train new managers and oversee five stores in our District.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
District Coach
Good2go Stores
Cody, Wyoming
07.2014 - Current
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Supervised five locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed inventory control, cash control and store opening and closing procedures.
- Scheduled and led monthly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Oversaw training of more than 20 team members.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Coder/Medical Assistant
Cardiovascular Consultants
Shreveport, LA
01.1998 - 01.2005
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms and allergies.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained pre- and post-treatment vital signs and weight.
Education
Medical Assisting/Office Management
Commercial College
Shreveport, Louisiana 04.1995 - 08.1996
Skills
Relationship building and management
Order management
Team leadership and coaching
Maximizing profitability
Bank deposit procedures
Vendor management
Training and mentoring
Store displays
Systems and software programs
Customer Relations
Opening and closing procedures
POS systems
Staff Management
Merchandising
Staff training and development
Operations
Software
SSCS
Kronos
Dolce
Paycom
Interests
Camping
Motorcycle Rides
Boating
Certification
First Aid/CPR Certified
Timeline
District Coach
Good2go Stores
07.2014 - Current
Coder/Medical Assistant
Cardiovascular Consultants
01.1998 - 01.2005
Medical Assisting/Office Management
Commercial College
04.1995 - 08.1996