PDI
Lisa Yates
District Coach
Powell,WY
Summary
In July of 2014 I started working as a Store Associate for Good2Go Convenience Stores. January of 2015 I took over as Store Manager of their largest store in Cody. This location is a convenience store, liquor store, Port of Subs, and Champs Chicken. We now have Little Caesars. I have managed this store for 7 years and now also serve as District Coach. As a District Coach, I train new managers and oversee five stores in our District.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
District Coach
Good2go Stores
Cody, Wyoming
07.2014 - Current
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Supervised five locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed inventory control, cash control and store opening and closing procedures.
- Scheduled and led monthly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Oversaw training of more than 20 team members.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Coder/Medical Assistant
Cardiovascular Consultants
Shreveport, LA
01.1998 - 01.2005
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms and allergies.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained pre- and post-treatment vital signs and weight.
Education
Medical Assisting/Office Management
Commercial College
Shreveport, Louisiana 04.1995 - 08.1996
Skills
Relationship building and management
Software
SSCS
Kronos
Dolce
Paycom
Interests
Camping
Motorcycle Rides
Boating
Certification
First Aid/CPR Certified
Timeline
District Coach
Good2go Stores
07.2014 - Current
Coder/Medical Assistant
Cardiovascular Consultants
01.1998 - 01.2005
Medical Assisting/Office Management
Commercial College
04.1995 - 08.1996
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