Lisa Yates
Nacogdoches,TX
Summary
Dynamic and dependable professional with extensive experience as a Medical Assistant and Patient Service Rep. Specializing in Clinical settings, Medical Billing and Coding, and known for exceptional problem-solving skills. Excelled in reducing wait times and improving patient satisfaction through meticulous scheduling, insurance verification and rooming patients. Demonstrated commitment to quality care and customer satisfaction, fostering trust and efficiency in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Medical Assitant, Patient Service Rep, Biller
TPR
01.2014 - 11.2024
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Scheduled appointment to resolve more complex issues.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Taught patients about medications, procedures, and care plan instructions.
Scheduler
Tenet
08.2006 - 12.2013
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
Radiology Scheduler
Tenet
07.1997 - 08.2006
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
- Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
- Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
- Assisted in training new schedulers on department protocols, policies, and software systems to ensure smooth integration into the team.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
- Retrieved medical data for physicians and patients.
- Upheld HIPAA regulations and standards for protecting patient information.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Studied and researched various medical terms as well as software and coding systems.
Skills
- Vital signs monitoring
- Phlebotomy
- Medical billing and coding
- Check-in coordination
- Insurance Verification
- Multitasking
- Dependability
- Data entry proficiency
- Scheduling expertise
- Problem-solving skills
- Customer Satisfaction
Timeline
Medical Assitant, Patient Service Rep, Biller
TPR
01.2014 - 11.2024
Scheduler
Tenet
08.2006 - 12.2013
Radiology Scheduler
Tenet
07.1997 - 08.2006
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