Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lisa Y Baggett

Fayetteville,NC

Summary

With over 10 years of progressive experience in warehouse operations, customer service, and supervision, I am a dedicated team player and task coordinator. My expertise includes business operations, inventory management, superior customer service, administration, reconciliation, analysis, payment and collections processing, training, communication, and organizational compliance. I excel in professionalism and fostering teamwork, while also being well-organized with strong time management skills. I approach challenges with confidence, creativity, and innovation. My leadership and teamwork skills consistently yield successful outcomes, showcasing my ability to thrive as an independent achiever.

Overview

2018
2018
years of professional experience

Work History

SUPPLY TECHNICIAN

Womack Army Medical Center
  • Purchases supplies and equipment utilizing the GPC card within specified budget/time constraints based on approved requests from facility and support staff
  • Purchases $100K to $125K worth of supplies annually weeks ahead of budget deadlines
  • Prepares unserviceable and/or unneeded items for transfer to the Defense Reutilization Management Office (DRMO)
  • Generates 75+ purchases annually from approved vendors and on the open market in accordance with applicable Department of Defense
  • Reconciles monthly GPC bank statement and provides all required documentation to the billing official
  • Initiates GFEBS Purchase Requests
  • Receives documents control registers for supply actions (acquisitions, turn-in) including direct card purchases, ensuring no miss-use of the requesting process
  • Provided quality supply support and acquired a wide range of standard and specialized equipment and supplies through open market purchasing using government purchase card procedures
  • Serve as a Supply Technician to ensure the availability of supplies, equipment and services for administrative needs, standard and non-standard in support of institutional training
  • Receive and inspect supply items, warehouses and transfers material
  • Serve as the point of contact for supply related logistical issues
  • Conduct formal and informal inventory of critical sensitive and noncritical items and makes adjustment to property records
  • Purchase supplies, standard and non-standard equipment, including regular, special and high value items
  • Maintain stand-alone backup database on a commercial data base management system application using data manipulation language and supervises fielding of new automated systems
  • Serving as a Supply Chain Management Material Handler performing a variety of warehousing duties in support of Womack Army Medical Center (WAMC)
  • Supervise workers, either directly or through one or more subordinate leaders and/or supervisors, in accomplishing the operations
  • Duties include receiving, processing, storage and issuing of medical supply and equipment items to WAMC internal and external customers
  • Assist with the management control of special handling/storage; refrigerator, freezer, vault; items and ensure that these items are promptly received, accurately handled according to special procedures required, moved and issued to customers
  • Perform inventory management, quality assurance, record accountability and distribution of medical and nonmedical supplies
  • Knowledge and skills with automated logistics systems to include Defense Medical Logistics Supply Support (DMLSS), Carousel and Point of Use (POU), MMQC (Medical Materiel Quality Control) Omnicell storage cabinets and Theater Enterprise-Wide Logistics System (TEWLS)
  • Provides guidance to POU customers, conducts inventory reviews, recommends proposed changes of POU cabinet levels, and investigates stock-outs in DMLSS and POU
  • Restock, cycle count, inspects product expiration dates, and maintains the overall appearance of the Omnicell cabinets
  • Processes over $20 million dollars of Prime Vendor receiving activates for all Class VIII expendable and nonexpendable medical supplies
  • Medical Surgical Prime vendor and is the back-up for the Pharmaceutical Prime vendor requests into the Defense Medical Logistics Support System (DMLSS)
  • Operates typical warehouse equipment such as pallet jack and forklift for stock movement
  • Understands the 5 schedules or controlled substances and refers the receipt of controlled substances to the vault manager as needed
  • Performs routine supply technical duties related to standard and nonstandard medical supplies
  • Works with item managers for Pharmaceutical and/or Medical/Surgical Prime Vendor Contracts for the Installation Medical Supply Activity (IMSA)
  • Performs supply technical duties related to standard and non-standard medical supplies ordered on standing orders
  • Oversees the management of the inbound freight workload
  • Serves as a controlled substance backup and is versed in the practices with the preparation, management and control of all Drug Enforcement Agency Forms prepared and submitted by the branch
  • Performed audits and quality control on all data compiled by all materials handler in regards to all issues and turn in
  • Assist in the property of inventory process; Assist in reconciling property discrepancies and assisted in the retrieval of information to accurately track and inventory items
  • Serves as a liaison between the medical warehouse, inventory management, and logistic departments to ensure a proper flow of product to Emergency Department
  • Cross trained in shipping of sensitive and warehousing; complied with import and export requirements
  • Constantly applies good working knowledge of surveillance and quality control information and inventory of stocks
  • My work load requires physical effort including considerable walking and standing, bending, stooping and pushing heavy items
  • Regularly lifts and carries over 60 pounds
  • Demonstrate the ability to make logical decisions in a fast-paced environment
  • Maintain an extensive filing system with accuracy and efficiency
  • Initiate and implement multiple process improve projects that help ensure prompt shipments of rush orders and help meet new customer demand for customized products
  • Entering information into tracking system and maintaining accurate program specific data for highest accuracy of our DMLSS system
  • Gathers and reviews a variety of narrative and or statistical data to reports; to my supervisor for analysis of data to support conclusions or recommendations for action to satisfy inventory management
  • Plans weekly and monthly work schedules and sequence of operations for subordinates
  • Establishes deadlines and priorities based on general work schedules, methods and policies established by higher levels of management
  • Determines how many assignments can be done concurrently, which ones must be delayed and the number and types of employees needed, considering skills, personnel, materials, and equipment available and required
  • Redirect workers and resources to handle unanticipated work situations
  • Coordinates work of unit with other units that may be involved
  • Responsible to coordinate with higher level supervisors in the formulation of short and long range work schedules as well anticipation of new staffing needs

Materials Handler Volunteer

Veterans Affairs Medical Center
01.2017 - 02.2018
  • Executes a full range of warehouse operations that include: communicating information from higher level management to co-workers in the Material Management department; coordinate deliveries and schedule movement of materials according to priority, scheduling requirements, and space allocation to receiving departments
  • Plan work assignments according to general work schedules and policies set by supervisors; establish deadlines, priorities, and work sequences
  • Coordinate incoming and outgoing shipments for safety considerations, maximum space utilization, and placement of materials in dock area
  • Monitors receiving, distribution, storage, and Turn-ins for various companies which include the VA Medical Center, New HCC, VA Dialysis Clinic, and other local companies in Wilmington, Jacksonville, Goldsboro, and Robeson County
  • Produces appropriate packing, packaging, and assesses the weight of outgoing medical supplies and equipment
  • Ensures packages are transported the most economical way to its destination
  • Collaborates with mailroom staff to ensure all mail services are consistent with deliveries and pick-ups for USPS
  • Demonstrate the ability to make logical decisions in a fast-paced environment
  • Maintain an extensive filing system with accuracy and efficiency
  • Completed multiple administrative tasks and assignments
  • Entering information into tracking system and maintaining accurate program specific data for highest accuracy of our STAMIS system
  • Performed other duties as assigned
  • Maintain open communication with the Section Leader regarding significant issues that involve higher level of approval or guidance
  • Excel in written and verbal communication
  • Utilize automated systems to create correspondence, notes, memos, files, reports, databases and spreadsheets
  • Organize and retrieve computerized data, generating reports of data, reviewing data for inconsistencies and referring to appropriate area for completion

Store Associate GS4-4

DECA
03.2010 - 02.2018
  • Performed a variety of duties in direct contact with the commissary patrons
  • Assist customers by answering questions concerning prices, identification, and location of items
  • Count cash and negotiable instruments and to prepare an accountability report
  • Duties include ordering, handling, marking, preparing, obtaining, and maintaining the resale stock within the grocery, meat, produce, and refrigerated departments
  • Maintains visible in-store presence by both operating the Customer Service area, and walking the sales area
  • Accepts and fills special orders, taking action on requests for new items
  • Performs periodic random checks of receiving documents and actual merchandise received for all departments
  • Look up prices and affixes selling price labels generated by computer or hand written to the shelf for the commissary patron when necessary
  • Reports discrepancies to appropriate division manager
  • Operates point sales equipment to verify unit prices and familiar with commodity groups
  • Performs supply clerical duties, which includes but is not limited to operating mini hand-held terminals to input, edit, retrieve, and update data by scanning barcodes
  • Prepares reports to maintain the CAO (Computer Assisted Ordering) system with accurate data to ensure that optimal order quantities are calculated; uses a radio frequency hand-held terminal (RFHHT) to gather necessary inventory data regarding the flagged items report, zero/negative report, overwrite report, the balance on hand (BOH) report, order adjustment report, and velocity code report
  • Reviews stock levels by checking the aisles to identify items not-in-stock (NIS) or low-in-stock (LIS), checks for needed items that may be in the warehouse, and inputting necessary order adjustments into the RFHHT; assists in maintaining inventory by checking prices and item descriptions for accuracy and ensuring that orders have proper store/department information; and makes adjustments to orders
  • Reconcile data, such as invoices against reports or statements
  • Oversees stock maintenance within prescribed levels, adjust stock levels, and reorder points using standard formulae and prescribed procedures
  • Conducts physical inventories and adjusting and or/maintaining inventory, stock, or property account records and supply procedures such as receiving, inventory, storage, and issuance of items
  • Experienced in maintaining accountability of supplies during all phases to include incoming, outgoing, and warehouse storage phases
  • Provided one-on-one assistance to each customer regarding personal services
  • Perform a wide range of review and analysis of financial operations in orders to evaluate performance in terms of requirements, goals and objectives
  • Performed other duties as assigned
  • Maintained open communication with the section Supervisor regarding significant issues that involve higher level of approval or guidance
  • Provided formal training and cross training to new personnel, office procedures, etc
  • Excelled in written and verbal communication
  • Utilized automated systems to create correspondence, notes, and memos
  • Gathered data and documented organizational and equipment tables

Education

Central Carolina College

Certified Phlebotomist Technician -

Fayetteville Technical College
12.2011

A/C Heat Pump Technology - EPA Certified

Sampson Community College
12.2010

H.S. Diploma -

Cape Fear High School
Fayetteville, NC
06.1986

Skills

  • Warehouse Operations
  • Customer Service Specialist
  • Operations and Supervisory lead
  • Inventory Management
  • Administration
  • Reconciliation
  • Analysis
  • Payment and Collections Processing
  • Training
  • Communication
  • Organizational Compliance
  • Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • DMLSS
  • ECAT
  • Inventory counts

Accomplishments

  • Provide excellence customer service to Military Personnel and 127 internal customers.
  • Achieve a highly accuracy rate average on issues and turns of all military units.
  • Provide appropriate solutions and alternatives within the time limits and follow up to prompt resolutions.
  • Volunteered to assist with transition of Operating Room (OR) Supply to Department of Logistics 120+ Days assisted in 2.8 Million dollars in turn in of excess/expired items.

Timeline

Materials Handler Volunteer

Veterans Affairs Medical Center
01.2017 - 02.2018

Store Associate GS4-4

DECA
03.2010 - 02.2018

Certified Phlebotomist Technician -

Fayetteville Technical College

A/C Heat Pump Technology - EPA Certified

Sampson Community College

H.S. Diploma -

Cape Fear High School

SUPPLY TECHNICIAN

Womack Army Medical Center

Central Carolina College

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Lisa Y Baggett