Lisa Yeckley
Parma Heights
Summary
Results-driven professional with over 20 years of experience in customer service, office administration, and general management within fast-paced environments. Recognized for exceptional communication, time management, and computer skills, consistently delivering reliable and prompt support to peers and clients. Proficient in loan analysis, credit risk assessment, and financial documentation, leveraging strong analytical abilities to conduct thorough evaluations while ensuring compliance with industry regulations. Adaptable and detail-oriented, adept at prioritizing workflows to meet dynamic daily demands and drive operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SCRA Loan Analyst
PNC Bank
04.2024 - Current
- Analyze loan applications for risk assessment and compliance with regulatory standards ensuring lender complies with federal laws protecting military members by processing interest rate reductions.
- Foreclosure/repossession relief, and account adjustments for active duty personnel, involving document validation, system updates, investor reporting, and maintaining SCRA guidelines for mortgage, credit cards and other loans.
- Evaluates creditworthiness of applicants using financial data and credit reports.
- Collaborates with internal teams to streamline loan approval processes, enhancing efficiency.
- Develops comprehensive reports on loan performance trends to inform strategic decision-making.
- Reviews borrower financial statements, ensuring accuracy of information used in decision-making processes.
- Ensures compliance with regulatory standards by diligently reviewing documentation and loan data.
- Monitors pipelines to track and log status of loans.
Collateral Processor-Title Services
PNC
01.2022 - 04.2024
- Enter data into record keeping systems to create new title records and to update existing ones.
- The fulfillment process including: gathering and producing the correct documents by state guidelines in order to get our lien placed on the title or obtaining a duplicate title, ordering the checks per states and sending out to the state to fulfill the process.
- Package, label and sort documents to prepare items for delivery.
- Communicate production deadlines and goals to staff members to increase team productivity.
- Perform general office activities, such as operating office machines, processing mail, filing, and securing confidential materials.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Reviewed vehicle titles for accuracy and completeness, documenting VINs, odometers and release of liens.
- Systems used: Microsoft office including Excel, Powerpoint and Teams for meetings, Dealertrack (CMS), LIS, ACLS, LexisNexis, Sharepoint, CACS, Workforce Matrix, Success Checks. The Use of multiple screens and tabs at a time.
- Streamlined processing workflows to enhance operational efficiency and reduce turnaround times.
- Trained and mentored new team members on processing systems and best practices.
Bartender/Server
Carrabba's Italian Grill
09.2010 - 12.2021
- Gained rapport with customers to leverage higher margin items and add-ons.
- Assisted restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Lowered liquor costs by leading training on precision pouring and waste reduction.
- Organized and lead wine dinners of 50+ guests with knowledge of wine and food specials.
Customer Service Associate
Stark Enterprises
07.2009 - 09.2010
- Opened and maintained customer accounts by recording account information.
- Prepared product or service reports by collecting and analyzing customer information.
- Formulated, directed and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
- Negotiated contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies.
Education
Bachelor of Science (B.S.) - Marketing
Cleveland State University
Cleveland, OH05.2005
Associate in Science (A.S.) - Business Administration
Cuyahoga Community College
Parma Heights, OHIO05.2002
Skills
- Customer Service and Communication Skills
- Inventory Management
- Strong Organizational and Time Management Skills
- Critical Thinking
- Leadership and Team Management
- Marketing and Sales
- Extreme Attention to Detail
- Microsoft Excel
- Documentation review
- Credit analysis
Certification
Notary Public, Ohio
Timeline
SCRA Loan Analyst
PNC Bank
04.2024 - Current
Collateral Processor-Title Services
PNC
01.2022 - 04.2024
Bartender/Server
Carrabba's Italian Grill
09.2010 - 12.2021
Customer Service Associate
Stark Enterprises
07.2009 - 09.2010
Associate in Science (A.S.) - Business Administration
Cuyahoga Community College
Bachelor of Science (B.S.) - Marketing
Cleveland State University