Lisa M. Young
Hotel General Manager
Grove City,OH
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
Work History
General Manager
Island House Hotel
07.2017 - Current
- Responsible for positively representing and promoting property
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed reputation as efficient service provider with high levels of accuracy
- Built long-term customer relationships and advised customers on purchases and promotions
- Responsible for processing financial transactions along with credit card/cash daily audits
- Handling customer grievances and complaints
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Performed statistical analyses to gather data for operational and forecast team needs
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development
- Increased sales by 20%
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Prepared bills for customers and delivered to rooms on day of check-out.
Finance Clerk
City of Bellevue
01.2012 - 06.2017
- Receive and verify invoices, requisitions
- Verify transactions and payment documents
- Manage weekly, monthly check runs 100%
- Enter requisitions to create purchase orders; reconciles purchase orders to invoices submitted, makes payments to vendor's
- Receives, responds to inquiries regarding accounts payable and receivable related issues
- Provides Customer Service to general public by receiving water payments, responds to calls and personal inquiries regarding service shut-offs, service complaints, tenant-landlord problems
- Responsible for balancing daily cash drawer
- Coached other employees in effective customer service and successful selling techniques
- Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays
- Maintained and supported effective records management in both hardcopy and digital formats
- Performed data entry for credit card and cash transactions in general ledger
Education
Some College - Real Estate
Hondros College of Real Estate
Westerville, OHHS Diploma - Business Administration and Management
Westland High School
Galloway, OH06.1983
Skills
- Ability to deal professionally, courageously, and tactfully with public and co-workers
- Accounts receivable/Payable Specialist
- Strong organizational and record keeping skills
- Microsoft Word/ Excel proficient
- Teamwork / Collaboration
- Budgeting
- Excellent written/verbal communication skills
- Customer Service
- Self Starter
- Recruiting and Hiring
- Outgoing Personality/Energetic
Timeline
General Manager
Island House Hotel
07.2017 - Current
Finance Clerk
City of Bellevue
01.2012 - 06.2017
Some College - Real Estate
Hondros College of Real Estate
HS Diploma - Business Administration and Management
Westland High School
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