Lisa Young
Sugar Land,TX
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
7
7
years of professional experience
Work History
Owner/President
Window Genie Of Northwest Houston
Sugar Land, Texas
05.2017 - 09.2024
- Managed daily operations of business, including hiring and training staff.
- Analyzed existing sales data to develop strategies for increasing sales volume.
- Developed sales strategies to meet or exceed monthly sales goals.
- Prepared weekly sales reports, providing detailed analysis of sales performance against targets.
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Monitored phone calls to provide feedback and coaching.
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Developed and maintained job postings, recruitment strategies, and applicant tracking systems.
- Conducted background checks and reference checks on potential hires.
- Handled employee discipline and termination to address policy infractions.
- Ensured compliance with company policies and procedures.
- Organized and facilitated weekly staff meetings.
- Performed cost analysis for various projects.
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Gathered customer feedback to suggest improvements for products and services.
- Processed orders accurately and efficiently according to established procedures.
- Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Education
High School Diploma -
Magnolia High School
Magnolia TX05-1988
Skills
Driven and good communicating clearly with customers
Enjoy talking to people, explaining services and answering questions to ensure client comfortability
Ensure follow up
Have over 35 years of experience in the service industry Have owned several service based businesses
Timeline
Owner/President
Window Genie Of Northwest Houston
05.2017 - 09.2024
High School Diploma -
Magnolia High School
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