Lisa Young
Medina
Summary
Dynamic professional with a proven track record at CEDU Family of Services, adept in office management and customer service. Excelled in streamlining operations and enhancing team productivity by implementing efficient organizational strategies. Demonstrated exceptional ability in policy implementation and fostering positive employee relations, contributing significantly to workplace efficiency and morale.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Office Manager/Administrative Assistant
CEDU Family of Services
01.1996 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Defined clear targets and objectives and communicated to other team members.
Small Business Owner
Nails By Lisa
01.2020 - 12.2024
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Medical Transcriptionist
Rapid City Medical Center
01.2000 - 01.2003
- Remediated language issues in clinical documentation.
- Ensured accurate documentation of healthcare data through transcription.
- Achieved strict compliance with HIPAA in handling patient information.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
- Applied medical terminology related to provider-specific treatments and techniques.
- Attended training associated with role to improve skills and boost speed.
- Transcribed and edited physician reports from dictation using Software.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Supported quality assurance efforts by collaborating with the QA team on reviews and implementing feedback for continuous improvement.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Recorded information using word processing, dictation and transcription software and equipment.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Ensured consistent formatting across all documents, adhering to established templates and style guides for report presentation.
- Provided exceptional service to healthcare providers by promptly addressing inquiries and resolving issues related to transcribed reports.
- Actively participated in ongoing training sessions and seminars, honing skills while staying informed about current best practices within the field of Medical Transcriptionist professionals.
- Contributed to a professional work environment by consistently meeting deadlines and maintaining open communication with supervisors and colleagues.
- Maintained security and privacy of records to protect patients and providers.
- Developed expertise in various specialty areas, adapting transcription style to cater to specific medical disciplines.
- Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Translated medical jargon into correct terminology.
- Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.
- Demonstrated adaptability when faced with changes in workload or assignments, ensuring seamless transitions between projects.
- Served as a reliable resource for new team members, offering guidance on best practices in medical transcription processes.
- Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results and home care forms.
- Performed qualitative analysis of records for accuracy, internal consistency and correlation of recorded data.
- Enabled timely insurance processing, transcribed medical procedures and diagnoses for billing purposes.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
- Expertly transcribed medical reports for variety of physicians in hospital setting.
- Utilized templates and macros to streamline transcription processes.
- Conducted research to clarify dictated information and resolve discrepancies.
- Attended continuing education workshops to maintain professional standards and stay up-to-date with new developments.
- Provided customer service to assist clients with questions and concerns regarding medical transcription.
Patient Registrar
Boundary Community Hospital
01.1998 - 01.2000
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Supported hospital revenue goals by accurately collecting co-payments and deductible amounts at the time of service.
- Acted as a liaison between patients and healthcare providers, resolving any concerns related to scheduling, insurance, or other administrative matters.
- Collaborated with nursing team to process patient information for appropriate department allocation.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Processed and directed lab results to appropriate clinical personnel.
Patient Registrar/Unit Secretary
Lake District Hospital
03.1992 - 01.1996
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Streamlined visitor processes by ascertaining purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
- Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
- Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Supported hospital revenue goals by accurately collecting co-payments and deductible amounts at the time of service.
- Assisted in improving departmental workflows with timely completion of daily tasks such as updating patient records and scheduling appointments.
- Verified medications, symptoms and other important patient information for entry into patient management system.
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Bachelor Program - Health Care Management
Independence University
Salt Lake City, UTBusiness
Antelope Valley College
Lancaster, CAHigh School Diploma - Business
Quartz Hill High School
Quartz Hill, CA06.1986
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Scheduling and calendar management
- Administrative support
- Document management
- Scheduling coordination
- Employee training
- Policy implementation
- Documentation and control
- Policy and procedure modification
- Scheduling and coordinating
- Professional and courteous
- Clear oral/written communication
Certification
Medical Terminology/Transcription
Transcription
Timeline
Small Business Owner
Nails By Lisa
01.2020 - 12.2024
Medical Transcriptionist
Rapid City Medical Center
01.2000 - 01.2003
Patient Registrar
Boundary Community Hospital
01.1998 - 01.2000
Office Manager/Administrative Assistant
CEDU Family of Services
01.1996 - Current
Patient Registrar/Unit Secretary
Lake District Hospital
03.1992 - 01.1996
Bachelor Program - Health Care Management
Independence University
Business
Antelope Valley College
High School Diploma - Business
Quartz Hill High School
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