Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Young

Summerville,SC

Summary

Dynamic leader with a proven track record at Arby's Restaurant, excelling in operational oversight and team leadership. Mastered staff scheduling optimization and employee retention, driving unparalleled service standards. Achieved the fastest Drive Thru Speed in the area, showcasing exceptional task management and flexibility. Skilled in fostering high-performance teams and ensuring compliance with health and safety standards.

Overview

32
32
years of professional experience

Work History

General Manager

Arby's Restaurant
Grand Rapids, MI
11.2024 - Current
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Ensured compliance with health, safety and sanitation standards.
  • Resolved customer complaints in a professional manner.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Kept up-to-date records of employee performance reviews.
  • Recruited, trained and supervised staff members.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Analyzed financial statements and prepared budgets for the restaurant.
  • Scheduled staff shifts and monitored labor costs.
  • Delegated work to staff, setting priorities and goals.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Conducted regular meetings with staff members to discuss operational issues.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.

Mail Carrier/204B Supervisor Trainee

United States Postal Office
Summersville, SC
04.2022 - 11.2024
  • Provided assistance in sorting large volumes of mail at post office facility.
  • Operated a vehicle in accordance with safety regulations.
  • Delivered packages and letters to residential customers.
  • Recorded address changes to redirect mail for residences or businesses.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Conducted regular check-ins with supervisors throughout the day.
  • Scanned packages for delivery tracking.
  • Assisted other carriers with their routes as needed during peak periods.
  • Ensured compliance with federal laws related to privacy protection.
  • Kept up-to-date knowledge of postal rates, regulations, and procedures.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Tracked progress against established goals for each supervisor trainee.
  • Assigned work and monitored performance of project personnel.

Certified Training Manager

Arbys Resturant
Grand Rapids, MI
07.1993 - 06.2022
  • Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
  • Mentored team members to succeed and advance within the company.
  • Ensured compliance with health, safety and sanitation standards.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Recruited, trained and supervised staff members.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Delegated work to staff, setting priorities and goals.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Maintained fasted Drive Thru Speed for an area
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Triple Ace AOR's

Education

Associate of Arts - Business Management

Oakland University
Rochester, MI
06-1990

Skills

  • Employee retention
  • Operational Oversight in Restaurants
  • Flexibility in Work Environments
  • Team Leadership
  • Staff Scheduling Optimization
  • Proficient Task Management

Timeline

General Manager

Arby's Restaurant
11.2024 - Current

Mail Carrier/204B Supervisor Trainee

United States Postal Office
04.2022 - 11.2024

Certified Training Manager

Arbys Resturant
07.1993 - 06.2022

Associate of Arts - Business Management

Oakland University

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Lisa Young