Lisa Young
Pensacola,United States
Summary
Seasoned Regional Vice President well-versed in sales, team, and business leadership. Knowledgeable of business operations in Multifamily industry. Offering 24 years of experience and dedication to growth.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Regional Vice President with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
18
18
years of professional experience
Work History
Senior Operations Specialist
Providence Management Company
01.2024 - Current
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
Regional Vice President
Providence Management Company
01.2018 - 01.2024
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Drove team engagement to achieve aggressive company targets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Promptly responded to tenant complaints and concerns for over 7 properties.
Regional Manager
Providence Management Company
03.2016 - 01.2018
- Established and maintained operational standards for 2 locations.
- Supervised various locations, enforcing high-quality standards of operation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Promptly responded to tenant complaints and concerns for over properties.
- Communicated effectively with owners, residents, and on-site associates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maximized rental income while minimizing expenses through effective planning and control.
Executive Assistant to Senior Vice President
Colonial Properties Trust
01.2008 - 09.2014
- Provided support for SVP and sales team in managing operation work flow for 33 apartment communities totaling 10,778 apartment homes located in Alabama, Florida and Austin, Texas.
- Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Approved travel expenses and reimbursement requests.
- Investigated issues and problems and drafted responses to urgent requests.
- Wrote and distributed meeting minutes to appropriate individuals.
- Handled and distributed all incoming and outgoing mail.
- Developed and provided ongoing tracking to division-wide customer complaints.
- Scheduled financial review meetings and assisted with meeting materials and agendas.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Created weekly and monthly reports and presentations.
- Properly routed agreements, contracts and invoices through the signature process.
- Received and screened a high volume of internal and external communications, including email and mail.
- Managed daily office operations and maintenance of equipment.
Education
High School Diploma -
Woodham High School
Pensacola, FL01.1992
Skills
- Microsoft Office proficiency
- Proper phone etiquette
- Flexible
- Professional and mature
- Strong problem solver
- Works well under pressure
- Travel administration
- Self-starter
- Executive presentation development
- Scheduling
- Appointment setting
- Database management
- Capital expense oversight
- Operational excellence
- Strategic planning and execution
- Budget control
- Operations oversight
Accomplishments
.
- Oversaw multiple residential family properties totaling over 1,689 individual units.
- Participated on numerous Continuous Improvement Teams including Recruiting, Software Implementation, and Training.
- Successfully maintained company Policies and Procedures. Created, revised, and communicated all policies to multifamily division
Timeline
Senior Operations Specialist
Providence Management Company
01.2024 - Current
Regional Vice President
Providence Management Company
01.2018 - 01.2024
Regional Manager
Providence Management Company
03.2016 - 01.2018
Executive Assistant to Senior Vice President
Colonial Properties Trust
01.2008 - 09.2014
High School Diploma -
Woodham High School
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