Lisa Young
Methuen
Summary
Dynamic and results-driven professional committed to fostering collaboration and driving team success. Demonstrated expertise in managing diverse teams, overseeing project execution, and thriving in fast-paced environments. Recognized for reliability, adaptability, and exceptional organizational skills that ensure seamless operations and achievement of strategic objectives. Prepared to embrace leadership responsibilities while maintaining a focus on delivering impactful results.
Overview
29
29
years of professional experience
1
1
Certification
Work History
CX Experience Team Lead
Watson-Marlow, Inc.
05.2025 - Current
- Support Global Key Accounts
- Proficient in our ERP/CRM system
- Participate in various meetings on a daily basis
- Support 2 District Sales Managers
- Issue Cost Sheets when required
- Issue quotes per customer's request
- Support Customers and their needs
- Work with oversea factories for special customer requirements
Inside Sales Rep Level 2- OEM Life Science Division
Watson-Marlow, Inc.
12.2021 - 05.2025
- Support Global Key Accounts
- Proficient in our ERP/CRM system
- Participate in various meetings on a daily basis
- Support 2 District Sales Manager
- Issue Cost sheets as required
- Issue quotes per customer's request
- Support Customers and their needs
- Work with oversea factories for special customer requirements
Sales Support Manager – OEM Life Science Division
Watson-Marlow, Inc.
01.2016 - 12.2021
- Support LifeScience Direct Managers and Engineers
- Helped to start up new Division within company
- Issue quotes per customer's request
- Support Customers and their needs
- Work with oversea factories
- Managed a small group of people
Customer Service Manager
Watson-Marlow, Inc.
03.2005 - 12.2015
- Reported to the Director/Vice President of Operations
- Ran a department of 8 people
- Charge of receptionist
Customer Service Rep
Watson-Marlow, Inc.
05.2000 - 02.2005
- Supported certain territories
- Entered orders for supported territories
- Followed up with tracking information to customers
- Work with warehouse to expedite shipments
Customer Service Rep
KGR
01.1997 - 01.2000
- Enter orders per customer's request
- Work with shipping department to expedite shipments
Education
High School Diploma -
Methuen High School
01.1984
Skills
- Strong attention to detail
- Effective conflict resolution
- Client-centric approach
- Problem resolution
- In-depth product knowledge
- Positive demeanor
- Outstanding customer support
Certification
Management Course (2005-03)
Timeline
CX Experience Team Lead
Watson-Marlow, Inc.
05.2025 - Current
Inside Sales Rep Level 2- OEM Life Science Division
Watson-Marlow, Inc.
12.2021 - 05.2025
Sales Support Manager – OEM Life Science Division
Watson-Marlow, Inc.
01.2016 - 12.2021
Customer Service Manager
Watson-Marlow, Inc.
03.2005 - 12.2015
Customer Service Rep
Watson-Marlow, Inc.
05.2000 - 02.2005
Customer Service Rep
KGR
01.1997 - 01.2000
High School Diploma -
Methuen High School