Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Zackery

Aurora,IL

Summary

Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.

Overview

23
23
years of professional experience

Work History

Patient Care Coordinator

HearingLife
11.2016 - Current
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Delivered excellent patient experiences and direct care.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Followed document protocols to safeguard confidentiality of patient records.

Certified Ophthalmic Technician

Kovach Eye Institute
04.2011 - 10.2016
  • Conducted corneal pachymetry as screening for Keratoconus, LRI surgery, and glaucoma.
  • Enhanced patient care by performing accurate and efficient diagnostic testing in ophthalmology procedures.
  • Increased diagnostic accuracy by calibrating and maintaining specialized ophthalmic equipment according to manufacturer guidelines.
  • Identified opportunities for cost savings by evaluating and recommending more efficient equipment and supplies.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Demonstrated adaptability by learning new technologies quickly as they were introduced into the clinic setting.
  • Ensured the accuracy of patient records by diligently updating medical histories, medications, and insurance information.
  • Excelled in continuing education courses to stay current on advancements within the field of ophthalmic technology, enhancing job performance skills consistently over time.
  • Assisted with complex surgical procedures, ensuring timely completion and minimizing post-operative complications.

Certified Ophthalmic Technician

Aurora Eye Clinic
09.2001 - 03.2010
  • Conducted corneal pachymetry as screening for Keratoconus, LRI surgery, and glaucoma.
  • Enhanced patient care by performing accurate and efficient diagnostic testing in ophthalmology procedures.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Demonstrated adaptability by learning new technologies quickly as they were introduced into the clinic setting.
  • Supported pediatric patients'' needs, adapting testing methods to accommodate various age groups effectively.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Ensured the accuracy of patient records by diligently updating medical histories, medications, and insurance information.
  • Maintained a sterile environment for surgical procedures, reducing the risk of infection and ensuring patient safety.
  • Collaborated with a team of ophthalmologists to provide comprehensive eye examinations for optimal patient care.
  • Assisted with complex surgical procedures, ensuring timely completion and minimizing post-operative complications.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally during visits.
  • Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
  • Developed strong rapport with patients by providing empathetic support during sensitive diagnostic tests and procedures.
  • Fostered teamwork among staff members through effective collaboration efforts during high-pressure situations.
  • Prioritized patient privacy and confidentiality, consistently following HIPAA regulations in all aspects of work.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.

Education

Associate of Applied Science - Ophthalmic Technician

Triton College
River Grove, IL
05-2000

High School Diploma -

Fremd High School
Palatine, IL
06-1988

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Patient relations
  • Attention to detail
  • Insurance verification
  • Patient confidentiality
  • Verbal and written communication
  • Scheduling
  • Patient records management

Timeline

Patient Care Coordinator

HearingLife
11.2016 - Current

Certified Ophthalmic Technician

Kovach Eye Institute
04.2011 - 10.2016

Certified Ophthalmic Technician

Aurora Eye Clinic
09.2001 - 03.2010

Associate of Applied Science - Ophthalmic Technician

Triton College

High School Diploma -

Fremd High School

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Lisa Zackery