Lisa Zarling
South Plainfield,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Auto Pro Collision
08.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Performed research to collect and record industry data.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Customer Service Representative
Branning Collision
01.2017 - 08.2020
- Greeting and checking in customers for auto repair services
- Answering multi phone lines
- Working with car insurance companies for authorization and payment for repairs
- Inputting and exporting insurance estimates into multiple computer programs.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Virtual Sales/Customer Care Representative/Business Development
West Business
01.2016 - 01.2017
- Responsibilities included but not limited to: Handled in and outbound customer service related inquiries and promoted addition sales & services
- Liaison between corporate clients and select customer base
- Maintained strong knowledge of all products, pricing and promotional opportunities
- Upselling products, or services to customers
- Understanding customer needs and requirements
- Research and identifying key accounts and education new customers on products
- Handled in and outbound customer service related inquiries and sales calls
- Knowledge of administrative and clerical procedures and systems
- Provide extraordinary customer service for industry leading companies
- Careful attention to detail and thorough in completing tasks.
Head Bartender
Neenah Eagle/Sergio
01.2011 - 01.2016
- Responsibilities included but not limited to: Managed over employees and ensuring adequate coverage during peak and off peak seasons
- Managing over cash handling and control
- Managing cost effective inventory control
- Provided quality service to meet & exceed customer expectation
- Handled & resolved customer related issues & complaints
- Highly motivated and ability to work in a fast paced environment
- Ensured customer's minimum age requirement for purchase of alcohol products
- Mixologist with knowledge in a wide range of drinks' recipes and accurate mixing measures without waste
- Managed over opening and closing of establishment
- Trained new employees.
Teller Coordinator
US Bank
01.2008 - 01.2011
- Responsibilities included but not limited to: Approving transactions, branch security and internal control
- Insurers tellers are aware of achievement services and sales goals
- Coaching and developing tellers and operations of teller line
- Balanced daily cash deposits and Bank vault inventory with zero error rate
- Adhere to security and audit procedures
- Handled customer service related inquiries
- Handled cash/check deposit and withdrawal transactions
- Opened new deposit accounts and loan accounts
- Ensure end of day cash balance of all daily transactions
- Handled and effectively resolved any customer issues and all operations issues
- Managed over banks inventory supplies insuring appropriate inventory and cost management
- Ensured proper opening and closing of branch
- Effectively managed staff schedule to ensure sufficient day to day coverage and during peak times
- Trained new employees.
Education
High School Diploma -
Emporia High School
Emporia, KS05.1995
Skills
- EXCEL (3 years)
- MICROSOFT WORD (10 years)
- OUTLOOK (10 years)
- Customer Service
- Office Administration
- Data entry
- Professional, Resourceful and mature
- Credit and collections
- Quickbooks
- Time Management
- Administrative Support
- Scheduling and calendar management
Additional Information
COMPUTER SKILLS: Working knowledge Microsoft Word, Excel and Outlook
Timeline
Administrative Assistant
Auto Pro Collision
08.2020 - Current
Customer Service Representative
Branning Collision
01.2017 - 08.2020
Virtual Sales/Customer Care Representative/Business Development
West Business
01.2016 - 01.2017
Head Bartender
Neenah Eagle/Sergio
01.2011 - 01.2016
Teller Coordinator
US Bank
01.2008 - 01.2011
High School Diploma -
Emporia High School
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