Open To Work
Lisa Zeek
Pecan Gap,TX
Summary
Dedicated professional with extensive experience as a Senior Claims Examiner at Mutual Of Omaha, excelling in claims evaluation and client communication. Proven ability to enhance patient care through emotional support and daily living assistance, while effectively managing household tasks. Skilled in first aid and safety, ensuring a safe and nurturing environment for clients.
Overview
32
32
years of professional experience
Work History
Private Caregiver
Franky Hill/Amarillo Coin Exchange
11.2022 - 10.2025
- Assisted clients with daily living activities, enhancing overall quality of life.
- Maintained accurate records of client care and progress, ensuring compliance with health standards.
- Developed personalized care plans in collaboration with healthcare professionals to meet individual needs.
- Provided companionship and emotional support, fostering positive relationships with clients and families.
- Administered medication and monitored client health, addressing concerns promptly and effectively.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living activities for improved quality of life.
- Provided safe mobility support to help patients move around personal and public spaces.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Office Manager
Zeek's Remodeling
06.2013 - 03.2021
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated schedules and appointments for executive team, optimizing time management.
- Implemented organizational systems for document management, enhancing retrieval speed.
- Supervised administrative staff, fostering a collaborative and productive work environment.
- Oversaw inventory management of office supplies, preventing shortages and excess costs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Senior Claims Examiner
Mutual Of Omaha
04.1994 - 10.2011
- Evaluated complex claims to ensure compliance with policies and regulations.
- Led cross-functional teams to streamline claims processing and improve turnaround times.
- Mentored junior examiners on best practices and regulatory requirements.
- Developed training materials to enhance staff knowledge and efficiency in claims management.
- Established trust among clients by consistently delivering fair assessments of their insurance claims.
- Contributed to company growth by consistently meeting or exceeding productivity targets without sacrificing quality standards.
- Coordinated with medical professionals to obtain necessary documentation for evaluating injury claims accurately.
- Enhanced customer satisfaction through prompt communication and comprehensive claim explanations.
- Maintained up-to-date knowledge of industry trends and legislative changes, ensuring accurate claim evaluations.
- Mentored new hires during their onboarding process, sharing insights from years of experience as a Senior Claims Examiner.
- Researched claims and incident information to deliver solutions and resolve problems.
- Consulted police and hospital records when needed.
- Finalized catastrophic files for insurance claim payment release.
- Examined claims forms and other records to determine insurance coverage.
Education
Associate of Science - Business
SWOSU
Weatherford, OKSkills
- First aid and safety
- Patient care
- Housekeeping duties
- Emotional support
- Transportation services
- Recreational activities
- Errand running
- Daily living assistance
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
$0/hr - $1000/hrTimeline
Private Caregiver
Franky Hill/Amarillo Coin Exchange
11.2022 - 10.2025
Office Manager
Zeek's Remodeling
06.2013 - 03.2021
Senior Claims Examiner
Mutual Of Omaha
04.1994 - 10.2011
Associate of Science - Business
SWOSU