Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Lisa A. Busjahn
Client Success Manager
Orangeville,Illinois
Summary
Overview
11
years of professional experience
4
years of post-secondary education
Work History
CLARIOPhiladelphia, PA
Client Success Manager
06.2021 - 05.2023
Job overview
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Collaborated with sales, product, and operational departments to address customer success objectives.
- Conducted training and mentored team members across departments to promote productivity and commitment to friendly service.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Maintained high level of understanding regarding industry trends, legislation, compliance, and competitor activity.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Attended networking events to meet new prospects and expand business opportunities through partnerships.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Hosted standing status calls and ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
PPDMiddleton, WI
Project Manager, Cell Laboratory
08.2020 - 06.2021
Job overview
- Effectively managed cross-functional project teams across internal (and international) sites to assure adequate delivery of project goals
- Requested and reviewed proposals, including historical assessment and project initiation for new business opportunities
- Efficiently mentored, guided, and onboarded scientific and operational managers onto client programs
- Established and maintained timelines and milestone deliverable date documents for all programs
- Proactively monitored progress of projects and participated in action planning to maintain study timelines
- Independently created, reviewed, and presented business review presentations and reports to strategic clients
- Assisted clients with project design and scope
- Organized and led standing project and resource planning meetings to provide updates
- Reviewed controlled documents and stability protocols for complex projects to ensure successful deliverables
- Consistently managed multiple projects simultaneously while maintaining priorities and addressing changing needs
- Anticipated and communicated, client and internal needs, to drive discussions on business with supported clients
- Understood and complied with ethical, legal, and regulatory requirements and standard operating procedures
PPDMiddleton, WI
Associate Project Manager, Biopharmaceuticals
12.2018 - 08.2020
Job overview
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Monitored and tracked project metrics and collected data to share with project members.
- Generated weekly and monthly status reports for helpful progress tracking.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
PPDMiddleton, WI
Assistant Scientist, Biopharmaceuticals
09.2017 - 12.2018
Job overview
- Conducted experiments in laboratory environment for product development purposes.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Recorded and analyzed data to produce reports of results.
- Trained and supervised junior technicians in laboratory protocols.
United States Fish And Wildlife ServiceNew Franken, WI
Aquatic Invasive Species Biological Technician
02.2016 - 09.2017
Job overview
DLH SolutionsNew Franken, WI
Aquatic Invasive Species Biological Technician, USFWS
05.2015 - 02.2016
Job overview
MauricesFreeport, IL
First Assistant Sales Manager
07.2014 - 05.2015
Job overview
Illinois Natural History SurveyChampaign, IL
Herpetological Field Technician
04.2014 - 07.2014
Job overview
Washington Department Of Fish And WildlifeMontesano, WA
Scientific Technician II
10.2013 - 01.2014
Job overview
Washington Department Of Fish And WildlifeIlwaco, WA
Scientific Technician II
06.2013 - 09.2013
Job overview
Department Of Natural ResourcesOlympia, WA
Aquatic Reserves Program
10.2012 - 05.2013
Job overview
Washington Department Of Fish And WildlifeIlwaco, WA
Scientific Technician II
06.2012 - 09.2012
Job overview
Education
University of DubuqueDubuque, IA
Bachelors Of Science Degree from Biology And Environmental Science (Minor in Chemistry)
08.2008 - 05.2012
University Overview
GPA: 4.0/4.0
Skills
Account and Budget Managementundefined
Availability
See my work availability
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Available
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Success Manager
CLARIO
06.2021 - 05.2023
Project Manager, Cell Laboratory
PPD
08.2020 - 06.2021
Associate Project Manager, Biopharmaceuticals
PPD
12.2018 - 08.2020
Assistant Scientist, Biopharmaceuticals
PPD
09.2017 - 12.2018
Aquatic Invasive Species Biological Technician
United States Fish And Wildlife Service
02.2016 - 09.2017
Aquatic Invasive Species Biological Technician, USFWS
DLH Solutions
05.2015 - 02.2016
First Assistant Sales Manager
Maurices
07.2014 - 05.2015
Herpetological Field Technician
Illinois Natural History Survey
04.2014 - 07.2014
Scientific Technician II
Washington Department Of Fish And Wildlife
10.2013 - 01.2014
Scientific Technician II
Washington Department Of Fish And Wildlife
06.2013 - 09.2013
Aquatic Reserves Program
Department Of Natural Resources
10.2012 - 05.2013
Scientific Technician II
Washington Department Of Fish And Wildlife
06.2012 - 09.2012
University of Dubuque
Bachelors Of Science Degree from Biology And Environmental Science (Minor in Chemistry)
08.2008 - 05.2012